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Location: Dummer, Basingstoke
We are looking for a Customer Account Manager to support and grow the assigned Customer base whilst delivering exceptional customer service, with the goal of becoming the trusted partner for all Communications, Connectivity and IT needs.
Key Responsibilities
- To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them
- To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs
- To identify up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month
- To address customers’ needs and concerns as quickly and effectively as possible
- To complete reviews with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with an aim to hit sales target by the end of each month
- Project management of solution delivery and any escalations within the assigned customer base
- To maintain accurate records on the CRM and utilise the required pipeline and quoting portals
- Hit monthly sales target for new MRGP and renewals focus
- Account Management of c.400 customers
- Remote review meetings, opportunity seeking and end-to-end sales process
- Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
- Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution
- Full product portfolio knowledge to enable full solution selling ability
Skills Required
- Positive can-do attitude
- Strong customer service skills
- Strong communication skills
- Comprehensive industry knowledge
- Great attention to detail
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Honesty and integrity
- Ability to prioritise workload
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
