Customer Administration Coordinator - Exports

CompanyOcean Network Express

LocationIpswich, England, United Kingdom

Posted At1/6/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (49.0%).

Occupation Type

Importers and exporters

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Customer Administration Coordinator - Exports

Location: Ipswich, UK

Department: Customer Services

Reports to: Team Leader Customer Administration

Contract: Full time, Permanent

We’re looking for an organised and customer-focused Customer Administration Coordinator - Exports to join our team in Ipswich.

Key Responsibilities:

Timely and accurate processing and submission of manifest and amendments (In compliance with international regulations such as FMC, AMS, JP24, CTPAT etc).
Keep up to date on industry developments, internal updates, SOP changes and relevant country regulation.
Liaise and provide support with offshore to ensure any queries are resolved in a timely manner via various in house communication tools.
Liaise with customers directly via service cloud, live chat and phone to assist is any customer queries.
Promote the use of ONE's digital platform and self services tools to ensure customer queries are handled efficiently.
Ensure all costs are recovered and invoices are raised inline with the customer and ONE's SOP.

Ensure quality standards and KPIs are met to maintain and enhance customers satisfaction.

Work internally with multiple departments to ensure the most efficient and updated processes are in place.

To actively build knowledge and understanding of separate roles to enable cross department assistance.

About You:

Strong customer service focus with excellent communication and interpersonal skills.
Previous experience in shipping, logistics, or a customer service administrative role (preferred).
Good understanding of export processes and documentation.
Confident using digital platforms and open to adopting new technologies.
Detail-oriented with strong time management and problem-solving skills.
A positive attitude and willingness to learn.
Team player to work well in a team or on individual tasks.
Good attention to detail.

Why Join ONE?

At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.

Paid annual leave of 25 days per annum in addition to UK public holidays
Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.
Death in Service Benefit (x8 annual salary)
Employee Assistance Programme, with free independent confidential support and virtual GP services
Interest free annual travel season ticket loan
Annual Medical Health check
Annual eye test and contribution towards glasses for VDU prescriptions
Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card
Loyalty Award Scheme

Apply now by submitting your CV below. The closing date for this role is Sunday 18th January 2026.