Customer Administrator (Telco/IOT)

Company

Focus Group

Location

Wilmslow, England, United Kingdom

Posted At

7/21/2025

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Description

Join Zest4 as a Network Operations Advisor......

Location: Wilmslow, Cheshire (Hybrid - 1 day/week WFH after probation)

Salary: Up to £25k + Benefits

About the Role

Zest4 (a Focus Group Company) is seeking a proactive and detail-oriented Network Operations Advisor to join our growing IoT team. In this role, you'll support our UK-wide channel partners by provisioning, managing, and servicing IoT solutions. You'll work across multiple platforms and systems, ensuring accurate data handling and excellent service delivery.

This is an ideal opportunity for someone with a technical mindset and a desire to grow in the fast-evolving IoT space. Full training and a tailored development plan will be provided.

Key Responsibilities

Provision new business across various network platforms
Manage in-life changes and tasks via internal and external portals
Accurately input data into network systems and billing platforms
Communicate effectively with partners and customers via phone and email
Collaborate with billing teams to ensure correct setup of tariffs and products
Develop a strong understanding of Zest4's IoT product range
Support cross-functional teams and contribute to wider business projects

What We're Looking For

Strong communication and interpersonal skills
Excellent organisational and time management abilities
High attention to detail and problem-solving capability
Proficiency in Microsoft Excel, Outlook, and other Office tools
Willingness to learn and adapt to new systems and technologies
Confidence in speaking with partners and customers over the phone

Why Join Zest4?

Zest4 is an award-winning provider of unified communications, supporting over 600 UK reseller partners. We specialise in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security. Our team is dynamic, collaborative, and committed to delivering exceptional service and solutions.

What We Offer

Hybrid working options
Comprehensive training and development
Career progression opportunities
A supportive and innovative team environment

Are you ready to take the next step in your career?