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Salary - £27,421.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
We have a great opportunity for a Customer Advisor Advanced (Metering) to join us. You will deliver a high quality, helpful and friendly service to any one of our customers who may contact United Utilities (UU) with a request or query relating to their metering work.
Accountabilities & Responsibilities
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gather customer data to ensure UU’s records are complete
- Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
- Strive for telephone resolution first time
- Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
- Proactively contact customers based on their interactions and feedback on UU’s automated systems.
- Plan a schedule of works against household and non-household targets
- Monitor schedules throughout the day, keep customers updated and plan any required top up work
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations
- Undertake ad-hoc projects and activities as required by Metering Delivery
Technical Skills & Experience
- Excellent communication skills – written and verbal
- Customer service and Negotiation skills
- Demonstrates high levels of attention to detail
- Working experience of Microsoft office applications
- Ability to work as a team to deliver high performance
- This role may not be eligible for the visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
