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About Us
Salary - £30,051.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As Customer Advisor Specialist (Data Integrity) you will be working in a small team you will be responsible for the ownership and data cleanse of all customer master billing data.
You will also be responsible for the day to day data management and cleanse of all inaccurate information. The purpose of the role is also to ensure that all daily bill and letter cycles are audited and errors corrected, ensuring the accuracy and validity of all customer bills.
Accountabilities & Responsibilities
- Working with Phixflow to build and implement business models to facilitate to reporting and correction of customer master data
- Analyse reports and drive out root cause for billing issues, ensuring process improvements are identified and communicated to internal and external departments
- Proactively carry out end to end process reviews and develop enduring process capability where it touches customer master data
- Responsible for the continuous improvement of the data management
- Accountable for the audit of former accounts, ensuring that debt and credit balances are managed effectively
- Responsible for the audit and maintenance of the customer address based data owned jointly by Domestic Retail and Wholesale
Technical Skills & Experience
- Knowledge of working in a Billing and Collections environment.
- Ability to interrogate billing system customer accounts and understand billing related issues
- Strong analytical and problem solving skills
- Good understanding of the regulatory framework
- Advanced excel skills
- Oral and written communication skills
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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