Customer and Operations Analyst - CAF Bank

We’re looking for a talented Customer and Operations Analyst to join our Customer Service at CAF Bank, part of Charities Aid Foundation (CAF).

Join us to drive operational excellence and elevate customer experience at the heart of a dynamic, award-winning bank—where your analytical expertise will shape service delivery, optimise processes, and create meaningful impact in a fast-paced financial environment

What you’ll do

At CAF Bank, every one of us contributes to our impact, and as our Customer and Operations Analyst you too will play an integral part in what we do.

The key purpose of this role is to create, enhance and analyse operational data and customer insights to drive efficiency and elevate customer experience.

As our Customer and Operations Analyst, you will:

• Create regular reports and dashboards to track key performance indicators, operational metrics and customer measures
• Collect, analysis and interpretation of operational MI to identify trends and areas of improvement
• Analyse customer feedback to identify common issues, areas for improvement and key drivers for satisfaction
• Work with the operations team to identify opportunities for process improvements
• Develop actionable recommendations to improve operations and customer experience monitoring external trends

Who you’ll be

This role is for you if you have experience of working with analytics for both operational performance but customer trends and insight or have relevant transferable skills and are keen to make a difference to society.

We are looking for:

• A detail-oriented data driven problem solver
• Passionate for improving customer experience and operational efficiency
• Thrives in turning numbers into narratives and insights into actions
• Uses an analytical mindset to uncover trends, spot inefficiencies and influence decisions with clear compelling recommendations
• Be pro active and have strong collaboration skills
• Be curious, resourceful and committed to creating value through smart analysis and thoughtful execution.

What’s in it for you

At CAF Bank you will receive:

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

About CAF Bank

We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.

We are owned by Charities Aid Foundation (CAF). CAF connects charities with funds, and we at CAF Bank help charities to manage those funds.

Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

If you are interested in joining us as a Customer and Operations Analyst and being part of an organisation who are people focused and are “Together Building Opportunity” please click on the apply button and you will be redirected to CAF jobs portal where you can find out more about the position and apply.

We would love to hear from you!

Job Reference: VM082