Customer and Partner Services Coordinator

Ready to be part of something exciting? We're on the hunt for a dynamic Customer and Partner Services Coordinator to join our fast-growing operations team in the vibrant world of hospitality and leisure. If you're a confident communicator, tech-savvy multitasker, and thrive in a fast-paced environment, this could be your next big adventure. As we continue expanding across the globe, we need proactive problem-solvers who love working with people and making things happen. Sound like you? Keep reading, this could be the opportunity that takes your career to the next level.

You'll need to be confident, proactive, tech-savvy, organised, and a great communicator. Ideally, you'll have at least 12 months' experience in client-facing roles, and any background in hospitality, events, or customer support would be a big bonus. An interest in digital marketing, tech, or design would also go down a treat - we're a creative and tech-led business with a focus on incredible guest experiences and industry-leading client support .Although the role is primarily home-based, there may be times where you'll need to provide on-site technical support, so a bit of flexibility for site visits is important.

A day in the life..

• Entering and maintaining partner info in our CRM
• Managing paper and ink stock levels at partner venues
• Partner onboarding (CRM setup, contract management, etc.)
• Analysing reports/results and acting on findings, coordinating with staff and clients
• Delivering top-notch, friendly tech support via email, phone, and support desk
• Proactively resolving issues with help from our engineering & tech teams
• Producing accurate reports and invoices on time
• Booking and planning photobooth setups for corporate events/functions
• Supporting credit control activities when needed
• Liaising with Management Teams and providing support
• Dispatching equipment to venues
• Participating in team meetings and driving actions/projects forward
• Onsite technical support

Your toolkit will include..

• 
  
• Enjoy working as part of a team in a fast-paced setting
• Ability to communicate with customers, partners and venue staff at all levels
• Good IT skills including MS Word, Excel and Outlook as you will be responsible creating contracts, emailing partners and amending excel spreadsheets.
• Good literacy and numeracy skills as you will be producing reports and documents.
• Work under pressure and to be able to determine and organise priorities, with minimal supervision.
• No prior knowledge of photobooths is required as we are such a niche industry however some experience of working in the hospitality industry (bar work/events) would be an advantage Business Level knowledge of a European language would be amazing!

What to expect..

This position includes evening and weekend work. We're looking for enthusiastic people who can spend up to three weeks in Newcastle for initial hands-on training. After that, you'll be expected to spend 1-2 days per month at our Gosforth HQ. This helps keep you connected to the wider team, supports ongoing training, and keeps you close to our R&D hub, where we test new ideas, build cool stuff, and share what's next.

We don't just offer a job, we offer a chance to grow, learn, and be part of something exciting. You'll get a competitive salary, flexible working options, and the chance to work with a passionate, supportive team. Plus, plenty of opportunities for training and development to help you level up your skills. Oh, and the usual perks like holiday allowance, pension, health schemes, plus the chance to be at the forefront of innovation in a fast-moving industry.