Customer Business Director
Company
Location
London, England, United Kingdom
Posted At
8/4/2025
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Description
Commercial Business Director (CBD)
Propel the growth of prestigious beauty brands by forging robust partnerships with key customers and devising cutting-edge commercial strategies. As a CBD, you will nurture deep customer relationships and harness your market insights to drive brand expansion and surpass ambitious objectives. You will be supported in this goal by your team of over 10 people.
A DAY IN THE LIFE
Leading Your Team
Lead one of our largest teams of account managers in the Luxury Division, guiding them in managing their respective accounts.
Develop long-term, multi-functional relationships with key stakeholders (buyers, marketing, e-commerce, beauty advisors, etc.).
Gain a thorough understanding of your retailer customer insights.
Devise commercial plans aligned with retailer growth targets.
Develop retailer-centric strategies to ensure optimal market positioning and brand ranking.
Managing The P&L
Understand the customer P&L and identify opportunities to maximize profitability and manage risk effectively.
Ensure sell-in forecast accuracy, consistency, and control within your team.
Optimize the P&L by focusing on productivity and profitability within this channel.
Reporting and Strategy
Consolidate customer insights and performance data for reporting to CBD.
Design and manage the customer strategy based on the Luxe strategic framework for the retailers.
Who You Are
Excellent sales, including Ecommerce, and negotiation skills
Brand expertise, both On & Off, to drive its needs in negotiations
Proven differentiating track record regarding On & Off Trade Marketing actions
Understand P&L of customers and commercial advantages.
Be aware of the market, consumer and competition.
The ability to motivate and lead a team and proactively cooperate within the organization.
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who You Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Propel the growth of prestigious beauty brands by forging robust partnerships with key customers and devising cutting-edge commercial strategies. As a CBD, you will nurture deep customer relationships and harness your market insights to drive brand expansion and surpass ambitious objectives. You will be supported in this goal by your team of over 10 people.
A DAY IN THE LIFE
Leading Your Team
Lead one of our largest teams of account managers in the Luxury Division, guiding them in managing their respective accounts.
Develop long-term, multi-functional relationships with key stakeholders (buyers, marketing, e-commerce, beauty advisors, etc.).
Gain a thorough understanding of your retailer customer insights.
Devise commercial plans aligned with retailer growth targets.
Develop retailer-centric strategies to ensure optimal market positioning and brand ranking.
Managing The P&L
Understand the customer P&L and identify opportunities to maximize profitability and manage risk effectively.
Ensure sell-in forecast accuracy, consistency, and control within your team.
Optimize the P&L by focusing on productivity and profitability within this channel.
Reporting and Strategy
Consolidate customer insights and performance data for reporting to CBD.
Design and manage the customer strategy based on the Luxe strategic framework for the retailers.
Who You Are
Excellent sales, including Ecommerce, and negotiation skills
Brand expertise, both On & Off, to drive its needs in negotiations
Proven differentiating track record regarding On & Off Trade Marketing actions
Understand P&L of customers and commercial advantages.
Be aware of the market, consumer and competition.
The ability to motivate and lead a team and proactively cooperate within the organization.
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who You Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our portfolio makes up 26 brands of which 17 are global, including the highly-aspirational and multi-expert ones such as Lancôme, Yves Saint Laurent and Giorgio Armani. Thanks to our strong, balanced and complementary portfolio as well as our incredibly talented team of experts we are perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
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