Customer Business Manager - CPD
Company
Location
London, England, United Kingdom
Posted At
8/5/2025
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Description
Who We Are
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world. By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation. Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. If you want the Freedom to go Beyond, we’ll see you at L’Oréal. As part of the Consumers Products Division, you’ll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable. We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.
A DAY IN THE LIFE
Develop, train, coach the team members individually
Cascade down information provided by manager
About You
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options, and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like Kerastase, Redken, Matrix, L’Oréal Professionnel, YSL, Lancôme, Giorgio Armani, and Kiehl's! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritize what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world. By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation. Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. If you want the Freedom to go Beyond, we’ll see you at L’Oréal. As part of the Consumers Products Division, you’ll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable. We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.
A DAY IN THE LIFE
- Be responsible for driving retail sell-out, growing market share & managing your P&L for your portfolio of CPD brands both in-store & online.& online.
- Build and achieve the customer results for the full customer portfolio:
- Build customer plans based on Category Strategy team recommendations and CPD priorities
- Drive new business and / or e-retail / e-comm turnover in the account
- Build and develop a team:
Develop, train, coach the team members individually
Cascade down information provided by manager
- Manage a customer-centric approach:
- Mutually share strategies with the customer, and jointly grow the categories with the customer
- Be an “insider” to our customers
- Develops in alignment with the Customer Business Director and Commercial Operations GM the customer strategy, aligns it with the retailers, Brands, and Category and Strategy Development team and implements common strategic work streams
- Animate internally and externally (including external services) an efficient multifunctional organisation:
- Accountable for the results of annual negotiation:
About You
- Managing and developing a high performing team
- Significant experience in a customer-facing role
- Experience in a non-commercial role is a strong asset
- Proven knowledge of retailer strategies and objectives
- Experience preferably within a consumer driven and fast past sales environment
- Agent of change - Ability to create new ideas and drive them through a business
- Strong presentation/communication skills with the ability to influence and inspire
- Highly numerate – strong analytically and Good commercial acumen, driven by targets with a desire to succeed. Commercial experience a strong plus
- Strong sensitivity to the beauty industry, product appreciation and an eye for aesthetics
- Ability to work in an ever changing & demanding environment
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options, and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like Kerastase, Redken, Matrix, L’Oréal Professionnel, YSL, Lancôme, Giorgio Armani, and Kiehl's! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritize what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
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