Customer Care Advisor
Company
Location
Renfrew, Scotland, United Kingdom
Posted At
9/11/2025
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Description
Terumo Aortic are looking for an experienced Customer Care Advisor to join their global Customer Care team . The successful candidate will be responsible for the timely processing of customer orders and building and maintaining excellent relationships with our client base. Please note this is a 12 month FTC.
Key Duties include
Key Duties include
- Processing of all customer orders received on a daily basis
- Manage customer inquiries related to orders placed
- Provide up to date schedule information to customers and measure performance against On time to Promise (OITP)
- Ensure the correct inventory allocation is in place against outstanding customer orders
- Manage customer complaints
- Pro-actively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times
- Pro-active engagement with despatch to ensure order picks information and instructions are provided in timely and structured manner
- Ensure work instructions are maintained and up to date
- Ensure lean concepts are deployed and maintained as part of the overall ongoing continuous improvement agenda for Global Customer Care
- Provide weekly / monthly metrics and reports as required and directed by the Manager of Global Customer Care Adhoc project work as and when required
- Provide despatch team with necessary Export Customs / Quality Documentation to allow shipment of product into specific Market.
- Strong experience in a Customer Services environment or equivalent
- Excellent communication and organisational skills
- Computer literate in MS Office products
- Knowledge of export documentation, procedure and current legislation.
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