Customer Care Coordinator

An outstanding opportunity for experienced Customer Service Advisors to join a leading financial services provider, supporting customers through some of life’s toughest moments – including illness, redundancy, or bereavement.

About the Role

This is not a typical call centre role – every conversation matters. You will be trusted to make empathetic, fair decisions that support customers while meeting FCA standards. You will need exceptional listening skills and a genuine passion for helping others.

Responsibilities

• Handle inbound calls and occasional written queries with professionalism and empathy
• Support customers in vulnerable or complex financial situations
• Agree realistic repayment plans within company policy and FCA requirements
• Assess customer income and expenditure to ensure solutions are affordable
• Achieve KPIs while maintaining high service quality

Qualifications

• Excellent listening and communication skills
• Empathy, patience and resilience
• Strong PC skills, including Word and Excel

Requirements

• Experience in financial services, collections, or vulnerability support (Desirable)
• Customer Service experience
• Pass a credit check
• 3 years references

Pay range and compensation package

• £25,500 basic salary + bonus (up to 7.5% OTE)
• 26 days holiday + bank holidays (increasing with service)
• Hybrid working after training (2 days office / 3 days home)
• Double-matched pension (up to 8% employer contribution)
• Free meals, parking, gym and wellbeing support
• Holiday buying scheme and Employee Assistance Programme

Equal Opportunity Statement

Apply today to join our client’s next training academy and build a career where you can genuinely make a difference.