- Company: Bellway Homes
- Salary: competitive
- Type: Full Time
- Region: Scotland
- Town/City: Livingston
- Posted: 23/01/2026
- Listed in: Administration & Secretarial
- Reference: 301574CON
Job Description
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Scotland East Division, located in Livingston is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team.
The Role
This role reports of the Division’s Head of Customer Care.
Principal Accountabilities Of The Customer Care Coordinator Role Include
Ensure all calls received into the department are managed appropriately and issues are logged.
Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
Maintain the relevant Customer Care log/monitor.
Check invoices and forward for payment.
Liaise with the Buying department to order materials as and when required.
Ensure defects are reported to sub-contractors on a regular basis.
Arrange completion of end of defect works for Housing Associations.
Liaise with Site Teams to ensure remedial works are completed within timescales.
Liaise with Sales Teams to ensure customer queries are answered.
Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience
