Customer Care Manager
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Company Description
Bluebird Care Barnet provides comprehensive home care support services to those requiring assistance with everyday tasks. We offer support at both our premises and individual homes, catering to a wide range of needs including meal preparation, personal care, shopping, and home cleaning. Our goal is to find practical solutions for adult care through dedicated assistance.
Role Description
This is a full-time on-site role for a Customer Care Manager situated in Barnet. The Customer Care Manager will be responsible for overseeing customer service operations, ensuring customer satisfaction by addressing and resolving complaints, and providing exceptional customer support. Day-to-day tasks include managing customer service teams, analyzing customer feedback, and implementing improvement strategies to enhance service quality.
Qualifications
- Strong skills in Customer Satisfaction and Customer Support
- Experience in Customer Service Management
- Excellent Communication skills
- Well-developed Analytical Skills
- Proven leadership abilities and team management experience
- Ability to work independently and make informed decisions
- Experience in the healthcare or home care industry is beneficial
- Bachelor's degree in Business Administration, Management, or related field
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