Customer Care Operative
Company
Location
London, England, United Kingdom
Posted At
9/12/2025
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Description
About Us
London Square is an award-winning and leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since we were established in 2010, we have delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through our independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About The Role & Team
London Square are seeking an experienced Customer Care Operative to join our Customer Care team. London Square is an award-winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24-month Defects Liability Period and beyond. Our Operatives are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationships with our customers.
The role will be project based and require travel to sites in the Central London and the South & South West of London. A vehicle will be provided as part of the role.
Key Responsibilities
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email [email protected].
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.
London Square is an award-winning and leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since we were established in 2010, we have delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through our independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.
About The Role & Team
London Square are seeking an experienced Customer Care Operative to join our Customer Care team. London Square is an award-winning Developer who provides exceptional Customer Service, ensuring clear and concise communication with our customers from the point of legal completion, throughout the 24-month Defects Liability Period and beyond. Our Operatives are an integral part of delivering an exceptional experience for our customers. We require someone to help us deliver on our commitments along with maintaining a strong and lasting relationships with our customers.
The role will be project based and require travel to sites in the Central London and the South & South West of London. A vehicle will be provided as part of the role.
Key Responsibilities
- Attending Customers properties to rectify Defects in line with the company standards.
- Close out defects within the allocated time, preferably on a first-time fix.
- Send reports to our Customer Care Team detailing works carried out and if further visits are needed.
- Trace and access defect as and when required.
- Assist our Customer Care Managers on defect resolutions meetings as and when required.
- Experience of working as a Customer Care Operative or Multi-trade for a Developer in a similar role would be ideal.
- Must have empathy and an ability to stay calm in challenging situations.
- Must be able to manage tasks by priority and stay organised.
- Must be able to communicate in a clear and concise manner.
- Must be able to recognise when an escalation is required.
- Must have a Driving License as Van supplied.
- Experience in using Clixifix would be beneficial.
- Understanding of NHBC & NHQB would be beneficial.
- CSCS card and relevant NVQ’s would be beneficial.
Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.
- Competitive compensation package.
- Group Pension Scheme and Life Insurance.
- 25 Days holiday plus bank holidays including a holiday trading scheme and long service days
In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:
- Dental Cover
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.
London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email [email protected].
At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.
As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.
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