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Description
Customer Care Professional
Starting base salary £22,500 – £27,500*
Plus Bonus, Equity & Benefits
Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.
The Customer Care Professional acts as the main point of contact for consumers and sales associates who call or email in regarding a concern with their incentive program. As the first point of contact, the Customer Care Professional provides efficient and dedicated service to ensure resolution and an overall positive experience.
What You Will Be Doing
- Provide world-class customer service for our clients through inbound phone calls, email support boxes and portals, and live chat
- Learn and navigate the 360insights solution to provide answers to customer inquiries
- Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by capturing classification data on each interaction, providing regular anecdotal and data-based feedback identifying issues early, including highlighting feedback from clients, and offering suggestions for solution.
- Continued personal growth to place yourself in the position to successfully advance your career including
What You’ll Bring To This Role
- Customer service experience
- Excellent communication skills – written, verbal and listening
- Working knowledge of Microsoft Office products (with emphasis on Excel and Word)
- Analytical and problem-solving skills
- Organizational and follow-up skills (including prioritization)
- Team player able to work both as part of a team and independently
Why 360?
Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.
At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients.
Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.
Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.
