Customer Care Specialist

Customer Care Specialist

£2

West Malling

Hybrid – must be based in Kent!

Are you looking to grow your career within a supportive, professional environment?

We’re hiring for a Customer Care Specialist role based in West Malling with a salary of £25,000 and the opportunity to join a people-first organisation that values development, teamwork, and great service.

This is a brilliant opportunity to build long-term career skills, gain full training, and be part of a dynamic, customer-focused team where no two days are the same.

What You’ll Be Doing:

• Supporting customers with queries and account-related questions
• Managing inbound and outbound calls, emails, and online enquiries
• Delivering clear, accurate information and tailored solutions
• Maintaining detailed records and ensuring a high standard of service
• Working collaboratively within a positive, high-performing team

What We’re Looking For:

• Confident communication and active listening skills
• A friendly, professional, and proactive attitude
• Excellent attention to detail and problem-solving abilities
• Previous customer service or contact centre experience is an advantage (not essential)

Why Apply?

• Competitive salary with great progression opportunities
• Full training and ongoing support provided
• Hybrid working options available after initial training
• Inclusive, supportive, and growth-oriented workplace

If you’re looking for a role where you can make a difference every day, develop your skills, and join a friendly, ambitious team — this could be your perfect next step.

Apply now to be immediately considered!