Customer Centre Advisor - Evenings

CompanyVirgin Atlantic

LocationSwansea, Wales, United Kingdom

Posted At1/28/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (51.0%).

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Our Customer Centre Advisors are the friendly voices our customers can count on – from the moment they book, to the moment they land (and sometimes in between).

Based in our vibrant Swansea Customer Centre, you’ll be part of a team that turns everyday conversations into something special. To support our customers when they need us most, this role includes working evenings.

With our Sales Through Service approach, it’s never about the hard sell. It’s about listening in, tuning into what a customer really needs, and offering thoughtful extras – like that perfect extra legroom seat or an upgrade that makes them feel truly special. Because at Virgin Atlantic, those little touches are what turn good trips into unforgettable experiences.

Day to day

Chat with our customers via phone, helping with bookings, changes, and queries.
Listen carefully, understand needs, and offer solutions that make each interaction personal and memorable.
Identify opportunities to recommend products and upgrades that enhance the customer journey, working towards achievable revenue targets.
Keep up to date with our latest products, policies, and promotions so your recommendations are always relevant.

Approach every interaction with care, empathy, and a genuine desire to make the customer’s day.

Enjoy bonus opportunities for achieving sales and service targets.

About you

Do you love helping customers and spotting ways to go the extra mile? Are you confident in having open conversations and making thoughtful recommendations?

We’d love you to have:

Proven ability to build rapport with a warm, engaging, and professional phone manner.
A passion for turning challenges into opportunities, helping customers feel supported even when travel doesn’t go as planned.
Demonstrable customer service experience in a contact centre, hospitality, retail, or any role where you’ve enhanced the customer experience.
Strong listening skills and the ability to think quickly to provide effective, real-time solutions.
A proactive problem-solving approach, with examples of going above and beyond to make customers feel valued and supported.

Don’t worry if you don’t tick every single box - if you believe you could make a real difference, we’d still love to hear from you!