Customer Communications Coordinator

CompanyMichael Page

LocationPrescot, England, United Kingdom

Posted At2/3/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

We are seeking a Customer Communications Coordinator to support and enhance customer engagement through strategic communication initiatives. This is a fantastic opportunity for someone passionate about marketing and the not-for-profit sector to make a meaningful impact.

Client Details

This is a well-established organisation within the not-for-profit sector, dedicated to providing valuable services and support to the community. They are a small-sized organisation with a focus on innovation and customer satisfaction.

Description

Develop and implement communication strategies to engage and inform customers effectively.
Create compelling content for digital and print channels, ensuring consistency in messaging.
Collaborate with internal teams to support campaigns and projects aligned with organisational goals.
Monitor and evaluate the effectiveness of communication activities, providing reports and recommendations for improvement.
Manage customer feedback channels and respond to enquiries in a timely and professional manner.
Support the delivery of events and initiatives to enhance customer relationships.

Ensure all communications comply with branding guidelines and regulatory standards.

Stay updated with industry trends to identify opportunities for innovation in customer communication.

Profile

A successful Customer Communications Coordinator should have:

A strong background in marketing or a related field, particularly within the not-for-profit sector.
3-5 years In house communications experince
Proven ability to create engaging content for diverse communication platforms.
Experience collaborating with cross-functional teams to achieve common goals.
Excellent organisational and project management skills.
A keen eye for detail and a commitment to maintaining high standards in all communications.
Knowledge of customer engagement strategies and techniques.
An understanding of branding and regulatory compliance in communications.

Job Offer

Competitive salary ranging from £32,000 to £35,000 per annum.
Flexible hybrid working arrangement, with one day in the Prescot office.
Opportunity to contribute to meaningful projects within the not-for-profit sector.

Supportive and collaborative work environment.

If you're ready to take the next step in your marketing career and are passionate about making a difference in the not-for-profit sector, we encourage you to apply for the Customer Communications Coordinator role in Prescot today!