Customer Communications Executive

Customer Communications Executive | Remote | up to £35,000 per annum | Full time

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

Are you passionate about delivering high-impact communications that put the customer first? Do you thrive in a fast-paced, purpose-driven environment where your ideas and energy can make a real difference? If so, we’d love to hear from you.

We’re looking for a Customer Communications Executive to join our team and support the Customer Communications Manager in delivering strategic, multi-channel initiatives that keep our 14,000+ schools informed, engaged, and successful. This role is key to strengthening customer relationships and supporting our journey toward a more partnership-focused approach to communication.

The Role:

• Deliver engaging, multi-channel customer communications—emails, newsletters, and digital content—throughout the customer journey.
• Create and maintain high-quality customer-facing content, including product updates, case studies, and onboarding resources.
• Ensure consistent messaging and brand tone across all touchpoints in collaboration with internal teams.
• Support webinars, events, and customer advocacy initiatives, helping to build strong relationships and communities.
• Track engagement metrics, manage customer segments, and contribute insights to improve communication strategies.
• Maintain CRM accuracy, manage communication preferences, and ensure GDPR compliance.
• Continuously improve communication processes, perform QA checks, and liaise with vendors and platform providers.

About You:

• Energetic, collaborative, and genuinely enthusiastic about helping customers succeed.
• Comfortable navigating a fast-moving and complex organisation.
• A natural team player who enjoys problem-solving and brings positive energy to every challenge.
• Curious, data-informed, and always looking for new ways to deliver value.
• Passionate about continuous improvement and willing to challenge the status quo.

Interview process

• 1st stage Interview

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [email protected]

Juniper Education Benefits

• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform
• Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance
• Plus more!

Please note: We are unable to provide visa sponsorship at this time.