Customer Communications Manager

Are you a passionate storyteller who thrives on connecting with others? We’re on the lookout for a Customer Communications Manager to join our warm and collaborative Customer Inlife Communications team. You’ll take the lead in crafting thoughtful, engaging communications that truly put our customers first. By working closely with friendly, cross-functional teams, you’ll bring our brands to life—guiding customers smoothly through their journeys while championing clarity, simplicity, and care.

Here’s a taste of what you’ll be doing:

• Creating and delivering heartfelt, clear, and consistent communications across email, SMS, and print channels.
• Mapping and evolving our customer journeys to ensure every message feels purposeful and joined up.
• Bringing customer-focused campaigns to life from idea to delivery—monitoring their impact and sharing learnings.
• Working hand-in-hand with teams across Creative, Tech, Ops and Commercial to support exciting new launches.
• Translating complex and regulatory content into warm, easy-to-understand language.
• Nurturing relationships with colleagues and third-party partners to get things done together.
• Managing offline communications by liaising with our print and post suppliers.
• Rolling with the unexpected—coming up with positive, people-first solutions when plans change.

Are we the perfect match?

• You’re experienced in the energy sector and understand the importance of clear, compliant customer comms.
• You have a flair for writing with warmth and clarity, always staying true to brand tone of voice.
• You’re a natural organiser who feels comfortable managing multiple projects in a busy, fast-paced environment.
• You enjoy working independently but love collaborating just as much.
• You have a strong track record of delivering campaigns end-to-end—your attention to detail is second to none.

It would be great if you had:

• Experience creating emails using HTML.
• A working knowledge of accessibility principles and inclusive content creation.
• Previous experience managing third-party print and delivery providers.
• An eye for optimisation—always looking for ways to improve the customer experience.
• Confidence using content management and comms deployment tools.

Here’s what else you need to know:

• Role may close earlier due to high applications.
• This is a 9 Month Fixed Term Contract
• Competitive salary
• Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
• Excellent parental leave allowance.
• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.