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Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Position Summary
The Customer Contracts Associate will play a key role in supporting the transfer and migration of customer contracts during major business transformations such as mergers, divestitures, or restructuring initiatives. This junior-level position is responsible for reviewing existing customer agreements across Finastra’s product and service portfolio, identifying key terms as well as any areas of potential risk. The role requires strong attention to detail, a collaborative mindset, and a willingness to contribute to a high-volume, fast-paced project environment.
Note: This position is approximately 6 months in length with the option to extend further, as required.
Key Responsibilities & Deliverables
- Contract Review & Analysis: Review existing customer contracts to extract and document key terms, obligations, and transferability clauses, while identifying potential legal or operational risks.
- Team Collaboration & Validation: Work collaboratively within the team to cross-check and validate findings, ensuring consistency and accuracy across contract reviews.
- Data & Dashboard Management: Support the maintenance of contract tracking dashboards and data repositories, and assist in preparing summaries and visualizations for presentation to the wider divestiture committee.
- Support Contract Transfers: Assist in preparing documentation and coordinating with internal teams to facilitate the smooth transfer of contracts to acquiring entities.
- Customer & Stakeholder Support: Respond to internal inquiries related to contract details and support customer communications as needed under the direction of the Manager.
- Compliance & Risk Awareness: Flag potential legal, commercial, or operational risks identified during contract reviews to the Customer Contracts, Transfer Manager.
- Process Improvement: Contribute to the refinement of templates, checklists, and standard operating procedures to improve efficiency and consistency.
Experience
Required Experience & Skills:
- 1–3 years of experience in a contracts, legal operations, or customer support role.
- Exposure to contract review or working in a transformation environment (e.g., M&A, divestiture) is an asset.
- Bachelor’s degree in Business, Legal Studies, or a related field. Paralegal certification or coursework in contract law is a plus.
Skills & Competencies
- Strong attention to detail and organizational skills
- Basic understanding of contract structures and legal terminology
- Proficiency in Microsoft Office and document management systems
- Familiarity with data visualization tools (e.g., Excel, Power BI) is a plus
- Strong written and verbal communication skills
- Ability to manage multiple tasks and meet deadlines
- Collaborative and eager to learn in a fast-paced environment
Key Attributes
- Detail-Oriented: Able to spot inconsistencies and ensure accuracy in documentation.
- Team Player: Works well under direction and contributes to team success through collaboration and peer validation.
- Adaptable: Comfortable working in a dynamic environment with shifting priorities.
- Ethical: Maintains confidentiality and demonstrates integrity in handling sensitive information.
Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
- Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
