Customer Data Administrator

Location: Glasgow

Customer Data Administrator

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

ClassForKids

ClassForKids is proud to have joined the Access Group in 2023.

ClassForKids is a talented young tech company based in Glasgow and we're changing the way that parents, organisers and kids attend classes. We've grown our market to thousands of clubs and organisations across the UK and Ireland over the past ten years, helping our clients make their businesses more efficient and successful.

The role:

We are seeking a highly motivated and enthusiastic data-driven individual who wants to learn and experience a fast paced and thriving technology business/Saas. The successful candidate will play a crucial role in supporting our operations by managing various data administration, validating new client accounts and contracts, ensuring timely payment collection, and collaborating on processes across the wider business.

We provide training on a range of modern software used to power our business and the opportunity to work with and learn from multiple departments.

This position requires attention to detail, excellent communication skills, and the ability to work independently as well as part of a team.

Key responsibilities:

• Maintain and update databases with accurate information.
• Ensure data integrity and confidentiality in all administrative tasks.
• Conduct daily validation of new client accounts and contracts to ensure compliance with company policies.
• Verify that clients are paying the correct amounts and investigate any discrepancies.
• Prepare and send vouchers and prizes to customers in a timely manner.
• Prepare and send reminders for overdue payments.
• Liaise with relevant departments to validate data.
• Process the cancellation of client accounts and ensure all related payments are set up or terminated appropriately.
• Support your team and the wider organisation with process changes and process documentation.

Your skills and experiences might also include:

• Excellent written and verbal communication.
• Proven problem-solving mindset.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Attention to detail and a commitment to maintaining high standards of accuracy.
• Willingness to learn how to use various platforms proficiently, with training provided.
• Experience using HubSpot and Stripe would be ideal, but not necessary.

What does Access offer you?

We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.