Customer Delivery Controller

Customer Delivery Controller

Full time

Derby/Hybrid

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and we are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions inclusivity, creativity, and your professional growth.

Position Summary

In this role you’ll coordinate/ prioritise all activity to ensure that critical parts shortages and future hazards are investigated and mitigated. You’ll ensure all possible actions are pro-actively managed and co-ordinated across the organisations to minimise customer disruption, ensuring the best outcomes are achieved for Rolls-Royce and its customers.

What you will be doing

• Having a holistic view across the business to identify and lead the resolution of supply chain delivery issues and future delivery hazards. Ensure resolution commitments are robust and optimal for Rolls-Royce with effective part allocation decisions.
• Leading or facilitating cross-functional IPTs to enable planned prioritisation of issues across the Global Supply Chain to protect and optimise customer delivery performance and minimise impact. e.g. Launching repair/rework of parts, investigating technical variation options, used material transfers and buy-back of parts.
• Ensuring that credible and accurate information is maintained for customer critical parts in executive systems and visual management tools, supported by timely communications.
• Facilitating root cause analysis and business process changes to prevent the reoccurrence of issues and contribute to Communities of Practice and process improvement activities.

Position qualifications

• Experience of working in a Planning and Control role in a regulated or complex industry demonstrating strong skills of collaborating with others to manage the supply of parts in a delivery focused environment
• Strong data analytical skills, report preparation and presentation capability, coupled with IT literacy ideally in SAP or similar ERP software packages.
• Good stakeholder management skills including Suppliers and internal customers to proactively identify, address and resolve risks which would impact delivery and inventory performance
• Excellent communication, influencing, relationship management skills with focus on drawing value for the company.
• Passion to drive change and make a difference combined with ability to solve complex problems, demonstrating digital awareness and analytical capability

Preferred requirements

Degree qualified in a Business or Technical field

Experience of working in a Manufacturing environment with complex Supply Chains

Our vision is to ensure that the excellence and ingenuity that has shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.