Customer Delivery Manager

Life on the team

At Computacenter, we deliver IT services that matter — for people, businesses, and society. As a Customer Delivery Manager (In-life), you’ll be at the heart of that mission, making sure our customers experience the full value of what we do every day. You’ll be joining a collaborative, high-performing delivery team that takes pride in accountability, partnership, and long-term client success. Whether you’re leading a full account or contributing to a larger customer engagement, your voice will matter, and your impact will be visible.

What you'll do

• As a Customer Delivery Manager, you'll be the linchpin between our delivery teams, partners, and the customer — ensuring seamless service, continuous improvement, and measurable value
• Ensure consistent, high-quality service across your scope, aligned with customer expectations and contractual agreements
• Identify and implement ways to enhance service quality, reduce risk, and increase operational efficiency
• Collaborate with stakeholders to embed service changes smoothly, ensuring they deliver real business value
• Oversee financial performance, from accurate forecasting to cost control — ensuring services remain commercially sound
• Act as the primary interface for customer stakeholders, promoting collaboration and long-term trust
• Lead, motivate, and manage delivery teams (both direct and virtual), while supporting capability development and engagement
• Align with the broader account strategy, ensuring Computacenter delivers as one unified team

What you’ll need

• We’re looking for a delivery leader who’s customer-obsessed, commercially astute, and thrives on making a tangible difference
• Experience managing live services with an ITIL Foundation (or higher) certification
• You understand how IT services drive business outcomes — and how to align delivery with customer goals
• Whether presenting performance insights or rallying a virtual team, you communicate with clarity and confidence
• You're a role model — inclusive, supportive, and able to bring out the best in others
• You're eager to get to the root of challenges, solve problems, and find new ways to add value
• You work across boundaries, silos, and partners with a “One Team” mindset
• You take accountability seriously, with a clear eye on customer satisfaction, financial health, and continual improvement

If you're looking for a role where you can lead with purpose, drive meaningful change, and be part of a supportive team that values growth — we’d love to hear from you.