Customer Engagement Executive

CompanyLloyd James Media Group

LocationWolverhampton, England, United Kingdom

Posted At1/27/2026

UK Visa Sponsorship Analytics

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Role Overview

We are seeking a proactive Customer Engagement Executive to manage customer engagement communications, tools, and processes across the business. This role will act as a key bridge between Marketing and Operations, ensuring customer communications are timely, consistent, and operationally deliverable.

Customer Engagement & Lifecycle Communications

Plan, coordinate, and deliver customer engagement communications across email, Direct Mail and digital platforms, and operational touchpoints.
Ensure messaging aligns with marketing campaigns, customer lifecycle stages, and operational updates.
Support customer onboarding, retention, and re-engagement initiatives.
Maintain consistent, timely, and customer-focused communication standards across all touchpoints.

Engagement Tools, Journeys & Processes

Support the day-to-day management of customer engagement and CRM tools.
Assist in building and maintaining customer journeys, segmentation, and engagement workflows.
Identify opportunities to improve automation, reporting, and process efficiency.

Help document, standardise, and refine engagement processes to support scalability and consistency.

Marketing & Operations Alignment

Act as a key bridge between Marketing and Operations to ensure engagement activities are operationally feasible.
Translate marketing plans and campaigns into effective customer communications.
Support feedback loops between customer-facing teams, marketing, and operations.
Monitor engagement metrics and flag insights or improvement opportunities to relevant stakeholders.

Skills, Experience & Attributes

Experience in customer engagement, CRM, marketing operations, or customer communications.
Strong understanding of customer lifecycle engagement and multi-channel communications.
Comfortable working with CRM or engagement platforms
Highly organised with strong stakeholder management and communication skills.
Customer-first, process-oriented mindset (desirable).
Collaborative, proactive, and detail-focused approach (desirable).
Ability to thrive in a fast-paced, evolving environment (desirable).

Desired Attributes

Customer-first, process-oriented mindset.
Strong collaborator who enjoys working across teams.
Proactive, detail-oriented, and improvement-focused.
Comfortable in a fast-paced, evolving environment.

Why Join Us?

At Lloyd James Media Group, you would not just be maintaining the numbers, you will be part of a company that is spearheading AI and automation within professional services. 

We believe work should be exciting, rewarding, and filled with opportunities to grow. When you join us, you are joining a team that values innovation, collaboration, and having a good time along the way

We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged. 

With our open-door policy, you will have direct access to decision-makers and the freedom to make a real impact.

We know hard work deserves balance, so we provide plenty of perks, including free food and drinks, company-sponsored parties each year, and a flexible working environment designed to support work-life harmony.

At Lloyd James Media Group, you will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.

Join us as a Customer Engagement Executive and drive meaningful connections with our customers through dynamic interactions and innovative solutions. If you are interested in the profile share your CV with us.