Customer Experience Agent

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track your spend behaviour, see unique insights - all with additional security to help keep your money safe. Curve puts you in control of your money in one beautiful place for the first time.

We’re developing a ground-breaking product with our customers at the heart of everything we do. We have funding from the biggest names in tech investment, and a visionary C-suite who wants everyone who joins this remarkable adventure, to have the opportunity to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

Our CX Mission: To do everything possible to empower customers to unlock the full potential of Curve by offering an honest, personalised experience and advocating for their needs.

We’re building a unified digital wallet experience for millions - and we’re moving fast in a competitive space. Every customer interaction plays a part in shaping the future of digital wallets, and we’re looking for someone who’s ready to make a real impact.

If you’re customer-obsessed, focused, and thrive in a fast-paced, goal-driven environment where you’re trusted to work autonomously - we’d love to hear from you.

🔑 What you’ll be doing:

• Helping customers via chat, email, phone, and social - solving problems, answering questions, and guiding them through our product
• Owning your time and focus - prioritising efficiently, managing distractions, and working with intention
• Keeping up with changes in our features and processes so you can always give accurate, up-to-date support
• Spotting ways to improve how we do things - whether it’s simplifying a process, improving a help doc, or surfacing product feedback
• Answering questions from teammates in shared channels, while knowing when to rely on your own judgment and dig deeper independently
• Creating or improving internal and external content to help streamline workflows and scale knowledge
• Investigating complex issues and escalating to relevant teams where needed - always owning the resolution
• Staying accountable to your goals and KPIs - we’re building something big, and each person here plays a critical role in making it happen

🧠 What you might bring:

• Experience in customer support or service (bonus points if it’s in fintech)
• Strong time management and task ownership - you know how to focus, avoid distractions, and deliver under pressure
• Comfort using multiple support tools and switching between them efficiently
• Clear, empathetic communication - and confidence adapting your tone to suit different situations
• Motivation to hit targets because you understand how your work connects to the bigger picture
• Resilience - you stay calm when things get busy and keep moving forward when things go wrong
• Curiosity to learn about a complex product - from fraud and payments to regulation and branding
• A collaborative approach, paired with confidence in working independently without needing constant direction
• Strong written and verbal English skills.

🎯 What success looks like here:

• You manage your day well - you finish what you start, on time, and stay focused even in a busy environment
• You take initiative and show a bias for action - escalating only when needed and handling the rest independently
• You’re driven by outcomes, not just activity - you understand and care about hitting your KPIs and improving how we support our customers
• You show up for your team - contributing actively in group settings and encouraging others to do the same
• You bring clarity and calm in your communication - especially under pressure

🎈 Benefits:

• 33 days inclusive of bank holidays
• Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas
• Working abroad policy (up to 60 calendar days per year)
• Bupa Health Insurance (YuLife)
• Life insurance powered by AIG (5x Annual Salary)
• Pension Scheme powered by “People’s Pension”
• EAP (Mental health & wellbeing support, Life coach, Career coach)
• 24/7 GP access (Smart Health via YuLife)
• Annual subscriptions to Meditopia & FIIT for your mind and body (via YuLife)
• Discounted shopping vouchers (via YuLife)
• Enhanced parental leave
• Ride to work scheme & Season ticket loan
• Electric car scheme
• Six nights of Night Nanny for new parents
• Free Curve subscription for you and your +1

📝 A note from us:

• We know that great candidates don’t always tick every single box. If this role excites you and you think you’d be a great fit, we want to hear from you.
• We design our hiring process to be fair, inclusive, and practical. If you ever need adjustments or feel there’s a way we can improve - we’re all ears.