Summary
Location
Birmingham, London, Manchester, Reading
Job Family
Customer Service & Sales
Job Type
Full Time
Posted Date
22-Jan-2026
Ref #
71405
At O2 Daisy, customer experience sits at the heart of our growth strategy. We’re looking for an experienced Customer Experience Lead to define, lead and embed a world-class Customer Experience and Journey Management strategy across our B2B customer base.
This is a high-impact leadership role with accountability for shaping how customers experience O2 Daisy across every interaction and touchpoint. Working closely with the Executive Committee, Senior Leadership Teams and key stakeholders across the business, you’ll act as the voice of the customer championing customer-first thinking and driving measurable improvements in customer outcomes while balancing commercial priorities.
You’ll own our customer journey framework, CX measurement and insight capability, and CX platform investment, while leading and developing a team of specialists and working in partnership with internal teams and external suppliers. If you’re passionate about using insight, data and design thinking to create differentiated B2B customer experiences at scale, this role offers the opportunity to make a real and lasting impact.
Who we are
A new B2B venture. Since bringing Virgin Media O2 Business and Daisy together in August, we’ve created a focused, digital-first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next generation fixed and mobile infrastructure we offer a broad portfolio of best-in-class solutions - including cloud-based communication tools, voice and contact centre offerings and 5G private networks - to provide the technology that makes every business better
The must haves
In order to be considered, you must have the following experience;
- Proven experience leading Customer Experience strategy, measurement and insight in a complex B2B (or mixed B2B/B2C) environment
