Customer Experience Manager

CompanyParkdean Resorts

LocationBurgh Castle, England, United Kingdom

Posted At11/24/2025

UK Visa Sponsorship Analytics

Occupation Type

Managers and proprietors in other services not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

Ready to step into an amazing career? Join us in a leading role as (Customer Experience Manager (know internally as Owner and Guest Experience Manager) and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.

The Role

Delivering owner & guest interaction through all communication channels
Working closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations
Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
Training, Coaching and building the capability of the experience team
Managing a welcoming and resourceful owner and guest reception area
Identify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channels
Planning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in’s, and social events that are tailored to the customer’s on your park.

PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.

At Parkdean Resorts we don’t leave unforgettable moments to chance.

We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.

What we live by & what we look for:

Care | we care about our guests, our people and our communities.

Pace | we make great things happen, making the most of every minute.

Difference | we celebrate difference and encourage each other to be ourselves.

Belonging | we’re family, offering a home away from home where people feel safe.

Value | we value all.

Parkdean perks:

25% discount on holidays for friends, family & you
Stand-by breaks available at a discounted rate
30% off food & drink
Clear career pathways, with development & progression
In house incentives & competitions

Creating amazing memories is in our DNA – is it in yours?