Customer Experience Specialist

Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.

At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life.

Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world.

How you’ll make an impact

Our Customer Experience team plays a crucial role in our continuous growth journey. As the first point of contact for our customers, you will be responsible for ensuring they receive high-quality support in a timely manner. Ultimately, we empower our customers to thrive, allowing them to focus on their people, their clients, and their business. We pride ourselves in being highly skilled at what we do, so we're looking for a proactive and engaged person that wants to grow and learn with us.

What you'll do

• Communicating with our customers via online chat, email, and phone.
• Answering questions about how to use Planday by providing best practices for scheduling and administration.
• Testing and troubleshooting technical issues, before passing them onto a second line of support.
• Forming the link between customers and our product/engineering team.
• Finding the best solutions for your customers and team, wherever your initiative takes you.
  





Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.

What you’ll bring with you

• You are fluent in English
• You are motivated to learn how to work with IT systems.
• You love helping people and setting a positive tone of communication.
• You are proactive, like to solve problems and can think outside of the box.
• You want to develop your customer service and technical skills within an innovative and international company.
• You have excellent communication and problem-solving skills.
• You are passionate and ready to make a difference with your inclusive mindset.
  





It is a plus if you have experience using Planday from a previous workplace. Fluency in other languages is also considered a plus.

At Planday, we offer you

• Benefits like pension, health insurance, inclusive support for new parents and generous vacation
• On top of your annual base salary, you are offered to be part of an Employee Share Plan
• Growth and progression opportunities – we want you to grow with us
• Flexible hybrid work
• Strong social culture with lots of team and company activities
• Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
• Healthy work-life balance and autonomous approach to work. We trust in you and your abilities

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.

At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.

As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.

All applicants will be considered for employment without attention to any personal characteristics.