Customer Experience Specialist (@one Alliance)
Company
Location
Peterborough, England, United Kingdom
Posted At
8/6/2025
Advertise with us by contacting: [email protected]
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Description
The Vacancy
Binnies an RSK Group company is looking for a Customer Experience Specialist.
Join Anglian Water’s @one Alliance as a Customer Experience Specialist!
Join the @one Alliance, a collaboration of eight industry-leading companies (Anglian Water, Balfour Beatty, Barhale, Binnies, MMB, MWH Treatment, Skanska, and SWECO) delivering over half of Anglian Water’s capital investment programme. With AMP8 ahead, we’re gearing up for our biggest challenge yet—delivering an ambitious programme of projects that will shape the future of water infrastructure.
Are you passionate about delivering exceptional customer experiences and making a real difference in local communities? Do you thrive in a dynamic environment where you can influence key decisions and drive positive change? If so, we have an exciting opportunity for you!
As a Customer Experience Specialist, you’ll play a vital role in ensuring that Anglian Water’s projects are delivered with customer needs at the forefront. Working closely with internal teams, local communities, and key external stakeholders, you’ll help shape and enhance customer engagement while driving social value initiatives.
✅ What You’ll Be Doing:
✔ Stakeholder Management: Build and maintain strong relationships with senior project managers, construction managers, and site teams to ensure customer considerations are embedded at every stage of project delivery.
✔ External Engagement: Engage with elected officials, transport agencies, and community groups to promote transparency and proactive communication.
✔ Customer Advocacy: Act as the voice of the customer, influencing decisions to improve the Customer Measure of Experience (CMEX).
✔ First Point of Contact & Resolution: Handle customer enquiries and complaints with a focus on achieving first-time resolution and a high standard of service.
✔ Data Analysis & Insight: Analyse customer feedback, identify trends, and present actionable insights to internal teams to drive continuous improvement.
✔ Engagement Strategy: Develop and execute engagement plans that effectively communicate key messages and enhance customer understanding.
✔ Social Value & CSR: Identify opportunities to deliver meaningful community benefits and corporate social responsibility initiatives.
✔ Communication & Storytelling: Confidently share project updates and key messages through traditional and digital channels, ensuring customers stay informed.
What We’re Looking For:
🔹 Strong relationship management and stakeholder engagement skills.
🔹 Analytical mindset with the ability to interpret and present complex data.
🔹 Excellent communication skills, both written and verbal.
🔹 Strategic thinker with the confidence to challenge and influence decision-making.
🔹 Experience in customer engagement, community relations, or a similar role.
🔹 Passionate about enhancing customer experience and delivering social value.
🔹 Full driving license and willingness to travel across the region
Location: Hybrid – East Anglia Region
Apply today and help us create a lasting impact for our customers and communities!
About Us
We develop intelligent solutions using our award-winning integrated planning and design approach to deliver functional infrastructure and lasting environmental and social legacies. This is backed by a culture that has stayed true since our foundation over 100 years ago. We create new possibilities for humanity through our innovative approach to delivery.
Together with our clients, we are always striving to find a smarter way to deliver projects. From providing low carbon, sustainable and resilient water solutions, flood alleviation and environment services, to connecting people with insights and data. Our business exists to improve the quality of life for our local communities today and for generations to come.
Binnies is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
Benefits
Private Health Insurance
Income Protection
High Street Vouchers
Life Assurance
Annual Leave Purchase
Cycle to Work Scheme
Discounted Gym Membership
Mental Health Support
Electric Vehicle Salary Sacrifice Scheme
Binnies an RSK Group company is looking for a Customer Experience Specialist.
Join Anglian Water’s @one Alliance as a Customer Experience Specialist!
Join the @one Alliance, a collaboration of eight industry-leading companies (Anglian Water, Balfour Beatty, Barhale, Binnies, MMB, MWH Treatment, Skanska, and SWECO) delivering over half of Anglian Water’s capital investment programme. With AMP8 ahead, we’re gearing up for our biggest challenge yet—delivering an ambitious programme of projects that will shape the future of water infrastructure.
Are you passionate about delivering exceptional customer experiences and making a real difference in local communities? Do you thrive in a dynamic environment where you can influence key decisions and drive positive change? If so, we have an exciting opportunity for you!
As a Customer Experience Specialist, you’ll play a vital role in ensuring that Anglian Water’s projects are delivered with customer needs at the forefront. Working closely with internal teams, local communities, and key external stakeholders, you’ll help shape and enhance customer engagement while driving social value initiatives.
✅ What You’ll Be Doing:
✔ Stakeholder Management: Build and maintain strong relationships with senior project managers, construction managers, and site teams to ensure customer considerations are embedded at every stage of project delivery.
✔ External Engagement: Engage with elected officials, transport agencies, and community groups to promote transparency and proactive communication.
✔ Customer Advocacy: Act as the voice of the customer, influencing decisions to improve the Customer Measure of Experience (CMEX).
✔ First Point of Contact & Resolution: Handle customer enquiries and complaints with a focus on achieving first-time resolution and a high standard of service.
✔ Data Analysis & Insight: Analyse customer feedback, identify trends, and present actionable insights to internal teams to drive continuous improvement.
✔ Engagement Strategy: Develop and execute engagement plans that effectively communicate key messages and enhance customer understanding.
✔ Social Value & CSR: Identify opportunities to deliver meaningful community benefits and corporate social responsibility initiatives.
✔ Communication & Storytelling: Confidently share project updates and key messages through traditional and digital channels, ensuring customers stay informed.
What We’re Looking For:
🔹 Strong relationship management and stakeholder engagement skills.
🔹 Analytical mindset with the ability to interpret and present complex data.
🔹 Excellent communication skills, both written and verbal.
🔹 Strategic thinker with the confidence to challenge and influence decision-making.
🔹 Experience in customer engagement, community relations, or a similar role.
🔹 Passionate about enhancing customer experience and delivering social value.
🔹 Full driving license and willingness to travel across the region
Location: Hybrid – East Anglia Region
Apply today and help us create a lasting impact for our customers and communities!
About Us
We develop intelligent solutions using our award-winning integrated planning and design approach to deliver functional infrastructure and lasting environmental and social legacies. This is backed by a culture that has stayed true since our foundation over 100 years ago. We create new possibilities for humanity through our innovative approach to delivery.
Together with our clients, we are always striving to find a smarter way to deliver projects. From providing low carbon, sustainable and resilient water solutions, flood alleviation and environment services, to connecting people with insights and data. Our business exists to improve the quality of life for our local communities today and for generations to come.
Binnies is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
Benefits
Private Health Insurance
Income Protection
High Street Vouchers
Life Assurance
Annual Leave Purchase
Cycle to Work Scheme
Discounted Gym Membership
Mental Health Support
Electric Vehicle Salary Sacrifice Scheme
Advertise with us by contacting: [email protected]
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