Customer Experience Team Leader
Company
Location
Milton Keynes, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
Customer Experience Team Leader – Revenue Processing
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Customer Experience Team Leader to join our team.
As a Customer Experience Team Leader for one of the Revenue Processing teams, you will lead and support a high performing team to deliver an exceptional service across all products, onboarding and core journeys managed within the team. You will take ownership of daily workflow and prioritisation, oversee key stakeholder engagement, and manage critical business processes such as invoicing support. Your role is to coach, inspire, and support the development of your team to drive performance, ensure quality, and deliver great results.
What you’ll be doing
People are the foundation of Rightmove – we’ll help you build a career on it.
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
If all of this has caught your eye, you may well be a Rightmover in the making!
_______
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Customer Experience Team Leader to join our team.
As a Customer Experience Team Leader for one of the Revenue Processing teams, you will lead and support a high performing team to deliver an exceptional service across all products, onboarding and core journeys managed within the team. You will take ownership of daily workflow and prioritisation, oversee key stakeholder engagement, and manage critical business processes such as invoicing support. Your role is to coach, inspire, and support the development of your team to drive performance, ensure quality, and deliver great results.
What you’ll be doing
- Develop strategic and product knowledge, gaining a deep understanding of Rightmove’s goals, products, services, and systems to support both team performance and Partner/Account Manager queries.
- Plan, prioritise, and manage workflows, ensuring accurate, timely delivery of tasks within SLAs while balancing team resources and adapting to changing demands.
- Drive performance and quality assurance, conducting audits, analysing reports, identifying root causes of complaints, and using insights to inform coaching and service improvements.
- Provide coaching and development, delivering Healthy High-Performance sessions, structured training, and ongoing support to foster professional growth and high standards
- Lead escalation and decision making, acting as the first point of contact for complex issues, making timely decisions, and coaching the team to prevent recurrence.
- Manage and support the team, overseeing absences, holidays, performance, behavioural matters, recruitment, onboarding, and implementing operational changes for consistency.
- Collaborate with internal stakeholders, building strong relationships with Sales, Finance, Commercial Finance, and Leadership teams to resolve invoicing issues, align on goals, and ensure data accuracy.
- Communicate effectively across the business, sharing updates, showcasing team achievements, and representing team contributions to foster visibility and collaboration.
- Ownership & Accountability – You take full ownership of tasks, learn from challenges, and see things through to completion.
- Proactive & Decisive Leadership – You make informed, data-led decisions, support a positive, high-performing team culture, and motivate others to perform at their best.
- Resilience & Adaptability – You thrive in a changing environment and lead others through change with confidence and support.
- Relationship Builder – You foster strong relationships internally and externally to drive alignment and mutual success.
- Operationally Focused – You manage workload effectively, own reconciliation and invoicing accuracy, and ensure compliance at every step.
People are the foundation of Rightmove – we’ll help you build a career on it.
- Competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!
About Rightmove
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team - internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
If all of this has caught your eye, you may well be a Rightmover in the making!
_______
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
Advertise with us by contacting: [email protected]
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