Customer Fulfilment Manager
Company
Location
Stafford, England, United Kingdom
Posted At
8/13/2025
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Description
Location: Stafford, UK
Salary: £40,000 - £50,000 + profit share bonus scheme, free lunch, car/allowance following probation and more
We are recruiting for a hands-on Customer Fulfilment Manager to join a fast-growing environmental solutions company. This newly created role will have full responsibility for all customer delivery operations, managing a small team (including a Project Engineer) to ensure every order/project is delivered on time, within budget, and in full compliance with contractual requirements.
The ideal candidate will come from a hire industry background, possess a technical mindset, and be accustomed to working hands-on while managing a small team in a fast-paced operational environment. You will be comfortable engaging directly with customers, suppliers, and colleagues at all levels to ensure high-quality delivery and commercial performance.
The role is both customer-focused and commercially driven, combining daily operational involvement with process optimisation and cost management.
Key Responsibilities:
Salary: £40,000 - £50,000 + profit share bonus scheme, free lunch, car/allowance following probation and more
We are recruiting for a hands-on Customer Fulfilment Manager to join a fast-growing environmental solutions company. This newly created role will have full responsibility for all customer delivery operations, managing a small team (including a Project Engineer) to ensure every order/project is delivered on time, within budget, and in full compliance with contractual requirements.
The ideal candidate will come from a hire industry background, possess a technical mindset, and be accustomed to working hands-on while managing a small team in a fast-paced operational environment. You will be comfortable engaging directly with customers, suppliers, and colleagues at all levels to ensure high-quality delivery and commercial performance.
The role is both customer-focused and commercially driven, combining daily operational involvement with process optimisation and cost management.
Key Responsibilities:
- Lead, mentor, and manage a small fulfilment team
- Oversee the full delivery cycle from order handover to customer sign-off
- Coordinate resources, deliveries, and site attendances
- Maintain strong customer relationships and proactive communication
- Ensure delivery meets scope, quality, safety, budget, and timeline requirements
- Monitor KPIs, track fulfilled revenue, and report on performance
- Manage variations, recover costs, and mitigate risks early
- Resolve customer issues quickly and implement preventative measures
- Liaise with sales, engineering, technical, and finance teams to align priorities
- Drive continuous improvement in delivery processes and customer experience
- Maintain accurate project documentation and records
- Previous experience working within a Customer Centric environment
- Ideally experience of managing a small team
- Experience of working within equipment hire would be advantageous
- Happy to be hands on and support the team
- Positive can do attitude
- Being technically minded person would be advantageous
- Salary: £40,000 - £50,000 per annum
- Profit Share Bonus Scheme (Growth By Sharing)
- Free daily lunches and refreshments
- Holiday purchase scheme
- Company vehicle or allowance
- Personal Prosperity Plan support
- Bupa confidential mental health and wellbeing services
- Annual flu vaccinations and occupational health assessments
- World-class training via UBT and LinkedIn Learning
- Modern, fully refurbished workplace
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