Customer Growth Team Leader

Location: Belfast (Office-based at least 4 days per week)

Reporting to: Sales Director UKI and MEA

Are you an experienced Sales professional with proven experience in leading Account Executives and Inside Sales teams to meet revenue targets whilst ensuring exceptional customer service standards and driving continuous improvement in sales processes? With responsibility for operational management, coaching and development of the team, you will also act as the bridge between strategic direction from senior management and day-to-day operational excellence, whilst maintaining direct customer relationships to support the team and understand market dynamics.

What You’ll Do

• Provide team management and leadership to foster a collaborative, positive team culture focused on customer success and revenue growth.
• Ensure growth and development of team members through ongoing sales coaching and skills development, identifying needs and progressing development actions, sharing best practice and facilitating knowledge sharing to support performance and career development.
• Be accountable for revenue and budget, ensuring team delivery of monthly, quarterly and annual revenue, and reporting on performance metrics & forecasting.

What You’ll Bring

• Demonstrable leadership and management experience and skills with the ability to motivate, inspire and develop teams.
• Knowledge of performance management and coaching techniques.
• High energy and focus whilst able to manage multiple priorities with resilience in managing challenging situations.
• Commitment to continuous improvement and operational excellence.
• Ability to maintain a deep understanding of customer needs and market dynamics with a strong focus on and understanding of customer service and satisfaction principles and practice.

Experience Required

• 3-5 years management experience in a sales environment.
• Previous experience managing inside sales or account management teams.
• Proven history of achieving revenue targets through team performance.
• Experience in coaching and developing sales professionals.
• Experience with CRM systems (MS Dynamics preferred).
• Proficiency in MS Office applications, particularly Excel for data analysis

Why Join Us?

Be part of a vibrant and growing team that embraces customer service excellence, drives achievement of revenue targets, and develops our team members.

Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce. A full role profile is available at Careers at Achilles | Join the Team

For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands.

Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.

Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.

The Achilles Way – how we do things

Be Curious – Ask questions, understand why, challenge and grow

Commit – Show passion, create value, deliver simple solutions, be a leader

Collaborate – Think inclusive, show respect, be helpful, give thanks