Customer Integration Engineer

Customer Integration Engineer

Hudson RPO, on behalf of Allison Transmission, is seeking a motivated and detail-oriented Customer Integration Engineer.

The accomplished Customer Integration Engineer provides customers with direct technical support relative to the integration of the Allison transmission systems into the various OEM chassis while collaborating with sales team members to support sales process. You will develop an in-depth understanding of customer requirements and issues; providing/recommending solutions to both customer engineering departments and Allison product engineering and collaborating with controls system engineering to validate new software features and calibrations settings.

Full-time job opportunity

Location: Ampthill, Bedfordshire

Responsibilities:

• Works closely with customers to identify technical and scheduling requirements, proposes solutions, and supports validation of customer’s applications. Activities may include, but are not limited to:
• Design, performance, and installation reviews
• Controller calibration development
• Vehicle testing such as integration, driveability, optimization, fuel economy, etc.
• OEM release process requirements
• Support in VAS component development
• Support in OEM delivery drawings
• Support release of BOM in SAP
• Develop relationships with vehicle OEM engineering departments engaged with Allison
• Keep up to date with Allison technical and product developments
• Communicates and educates OEMs about new Allison product developments and Tech Data requirements
• Identifies and comprehends customer needs, and drives product requirement changes and enhancements through the established processes to satisfy those needs
• Leads and Supervises distributor application engineers adhere to technical policy, and provides support in optimizing the calibration for improved results
• Collaborates with the sales team, engineers, and product managers to gather accurate information of application usage, system operations, and product management
• Recognizes competitive threats and key market trends, and communicates information
• Provides technical support and contribute to Allison sales and marketing activities with OEM and End user; Provides technical support for customer demo vehicles to demonstrate Allison value
• Troubleshoots system applications on customer's or service manager’s request, resolves other engineering issues regarding systems application, conducts regular follow up on customer's activities, and monitors the business area for new sales opportunities
• Support and comply with TS 16949/IATF requirements

About you:

• Bachelor degree in Automotive/ Mechanical / Electrical Engineering, or equivalent experience
• Strong technical skills and interest in automotive transmissions and components
• High level of analytical ability where problems are unusual and difficult
• Ability to manage multiple projects simultaneously
• Strong organizations skills and disciplined work ethic
• High level of interpersonal skills to work effectively with others and cross-culturally
• Ability to develop strong customer relationships
• Highly responsive to OEM/customer’s queries/Internal customers
• Excellent communication and presentation skills
• Proficient in oral and written English business communication
• Willing and capable to work extended hours as required in a global business environment is preferred.
• Knowledge of Transmissions / Engines / drivelines
• Knowledge of Vehicle control systems
• Knowledge of CAN-bus systems
• Experience working with commercial truck OEMs
• Exposure to IATF 16949, ISO 26262 and/or CyberSecurity.

Apply today and be a part of a dynamic environment that celebrates progress, values inclusivity, and promotes growth!