Customer Lead - EMEA

Join us at a pivotal moment in Quorso’s growth, working with some of the most respected retailers in the world, including Dollar General, PetSmart and Tractor Supply Company, to transform the way they run their stores. Using Quorso’s technology, you will help make store operations more data-led, agile and impactful, influencing decisions all the way up to the C-suite.

We are now partnered with many of the largest retailers in the world, including multiple top 10 retailers the UK and the US. You will have the opportunity to work directly on these flagship accounts and shape the way they deliver operational excellence.

About Quorso

Quorso is one of Retail’s most exciting tech startups. Our intelligent management platform translates terabytes of data into smart, personalized daily work for some of the world's largest global retailers across over 60k stores.

Find out more at: https://www.quorso.com

The Opportunity

As Customer Lead, Strategic Accounts, you will be the trusted partner for some of Quorso’s highest-profile customers in EMEA. You will work across all levels of their Store Operations teams, from CXOs to Store Managers, to understand their needs, solve problems and help them get maximum value from our platform.

This is a hands-on, high-impact role in a fast-paced scale-up. You will combine strategic influence with day-to-day delivery, drawing on skills in consulting, account management, project delivery and change leadership.

You will collaborate closely with our Sales team, and work alongside Marketing and Product to ensure a seamless customer experience.

What you will do

• Build and nurture relationships with senior client stakeholders and operational teams
• Lead discovery and scoping of customer use cases, linking them to Quorso’s capabilities
• Oversee data onboarding and implementation for new enterprise customers
• Manage deployment and adoption across large, complex organisations
• Track and analyse customer engagement, driving actions to ensure success
• Deliver insights and recommendations that improve performance for our customers
• Capture customer feedback to inform product development and marketing
• Identify and deliver growth / upsell opportunities within accounts (no quota for this role)
• Represent Quorso externally through case studies, conferences and social media

What you will bring

You are likely to have a background in one or more of the following:

• Retail Operations or Programme Management experience at a leading retailer
• Consulting experience delivering technology or transformation programmes for retailers

You will also bring:

• The ability to influence and build trust with senior stakeholders
• A bias for action and comfort with rolling up your sleeves to get things done
• Strong emotional intelligence, able to align diverse groups to shared goals
• A track record of managing multiple complex projects simultaneously
• An analytical mindset and comfort working with big datasets (Excel, Alteryx/SQL)
• Excellent communication skills, both written and verbal
• Drive, self-direction and an entrepreneurial mindset

Why join us

• Help create the category and define the future of Intelligent Management
• Work with some of the biggest names in retail, directly influencing operational outcomes
• Be part of a high-growth SaaS scale-up where your ideas can shape our future
• Collaborate with a high-calibre, passionate, inclusive and ambitious team in our Central London office (expectation to be in 2-3 days per week)

Inclusion matters

We are an inclusive team, and we welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer.