Customer Leakage Specialist

Worthing, England, United Kingdom

6/25/2025

Closing Date

08/07/2025

Job Title: Customer Leakage Specialist

Location: Sussex based- Driving licence is essential due to travel between sites

Contract Type: Permanent

Hours: 37 hours per week

Salary: Up to £34,000.00 based on experience plus company van

We are currently recruiting for a Customer Leakage Specialist to join our growing dedicated Customer Service Leakage team at Southern Water helping our customers repair their own leaks as quickly as possible. We are dedicated to improve the customers experience, you will have to have excellent customer service skills as you will be dealing with all types of people. Problem solving and negotiating are essential skills as there are many complicated jobs with a variety of stakeholders, all of whom have their own requirements.

You will be working in the whole of the Southern Water Sussex area, visiting customers and checking on progress of repairs. Communication is a key requirement of this job, liaising with the supply pipe co Ordinator and other stakeholders to get jobs closed as quickly as possible. This is a challenging and rewarding position where two days are never the same.

Your Main Duties Will Include

• Management of H & S issues including the provision of informal safety training.
• Working closely with Supply pipe coordinator in managing cases.
• Working closely with our contractors PN Daly and Clancy.
• Meeting with other stakeholders to ensure work is completed as quickly as possible
• You will also Updating the CSL systems, ensuring accurate, detailed and timely record keeping for all CSL cases.
• Vet and authorise all instructions including specifying the work content i.e. repair or renewal.
• Ensure that guaranteed standards and response times are achieved and maintained.
• Provide cover for Supervisors when required.
• Audit of completed work and rechecks of existing cases.
• Dealing with customer complaints, being the focal point for the customer representing SWS
• Managing, challenging and working collaboratively with local authorities and housing associations to reach ensure leakage is action and repaired in a timely way
  
  

To Be Successful In This Role, You Will Have

• Strong Operational experience
• Required to be accredited for NRSWA Level 2 (Chapter 8)
• Blue card preferred
• Ability to work to targets and on own.
• Must have drive and enthusiasm
• Organisational and planning skills required
• Excellent customer facing skills required
• Computer skills required
• Fully aware of H&S policies and standards
• Willing to be flexible in terms or location and workload.
• Understanding of Section 75 of the Water act
• Knowledge of and experience of the operation of potable water systems, including basic hydraulics and how water reaches customer homes through supply pipes.
• In depth technical understanding of plumbing and how that is practically implemented to overcome a customer issue at least cost.
  
  

Interested, why not apply?