Customer Leakage Technician
Location
Derbyshire, England, United Kingdom
Posted At
6/27/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with NWG (Northumbrian Water Group). For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
About The Role
Customer Leakage Technician
Working hours 37 hours per week (flexible working arrangements will be considered)
Permanent
Salary £24,800 - £31,000
Location Lound
Requirement to participate in an out of hours standby rota is required
Weve amazing opportunity to come and join our team of leakage technicians who are responsible for identifying and locating leaks on our water mains and service pipes using advanced detection techniques, including mobile technology.
As a Leakage Technician your role is crucial to maintaining our customers water supply. Youll be responsible for conducting a range of leak detection activities to resolve issues promptly. You will whilst provide an exceptional service to our customers, explaining findings and solutions.
We will provide you with training and support to develop in this role. You will also receive a fully equipped van to respond quickly when our analysts identify potential leakage issues across our region. You will be required to work productively and accurately against set targets. At times you will provide face to face leakage assistance to our customers, managing their expectations in line with our policies, procedures, and operational requirements.
This role is both a reactive and proactive role. Youll assist with planned leakage surveys whilst responding to urgent leak detection needs. As you develop your skills daily, youll use techniques like sounding, correlating, and noise logging to accurately identify hidden water leaks in our network. Your expertise will play a key role in maintaining our water supply to ensure minimal disruption for our customers.
We prioritise keeping water flowing and minimising waste, so our leakage technicians are active in all weather conditions and locations, from city centres to rural locations. Water is a 24/7 business, which means our team occasionally work evenings and weekends to ensure timely repairs and maintain customer satisfaction.
Please note, this role comes with a van and fuel card for business use only and the van will be kept at your home location when not in use.
About You
If you have proven experience in delivering outstanding customer service, and strong problem-solving skills then we want to hear from you.
Once trained you will be expected to work independently, walking long distances daily, which requires high level of self-motivation. Our Water Operations Leakage team includes colleagues who have not previously worked in the water industry. A positive attitude and adaptable skill set are essential for this role.
We are seeking hard-working, flexible, and technically minded individuals who would like a role that offers variety and the opportunity to work outdoors.
You be competent with the use of mobile technology including smart phones/tablet and demonstrate a passion for engaging with customers.
You will need a full UK manual driving licence to enable you to complete this role.
Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment youll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
Please note this role will require a DBS to be completed prior to employment.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our Values Are
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
Previous Next
Colleague Benefits
Were the great company we are because of you our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
LNKD1_UKTJ
Customer Leakage Technician
Working hours 37 hours per week (flexible working arrangements will be considered)
Permanent
Salary £24,800 - £31,000
Location Lound
Requirement to participate in an out of hours standby rota is required
Weve amazing opportunity to come and join our team of leakage technicians who are responsible for identifying and locating leaks on our water mains and service pipes using advanced detection techniques, including mobile technology.
As a Leakage Technician your role is crucial to maintaining our customers water supply. Youll be responsible for conducting a range of leak detection activities to resolve issues promptly. You will whilst provide an exceptional service to our customers, explaining findings and solutions.
We will provide you with training and support to develop in this role. You will also receive a fully equipped van to respond quickly when our analysts identify potential leakage issues across our region. You will be required to work productively and accurately against set targets. At times you will provide face to face leakage assistance to our customers, managing their expectations in line with our policies, procedures, and operational requirements.
This role is both a reactive and proactive role. Youll assist with planned leakage surveys whilst responding to urgent leak detection needs. As you develop your skills daily, youll use techniques like sounding, correlating, and noise logging to accurately identify hidden water leaks in our network. Your expertise will play a key role in maintaining our water supply to ensure minimal disruption for our customers.
We prioritise keeping water flowing and minimising waste, so our leakage technicians are active in all weather conditions and locations, from city centres to rural locations. Water is a 24/7 business, which means our team occasionally work evenings and weekends to ensure timely repairs and maintain customer satisfaction.
Please note, this role comes with a van and fuel card for business use only and the van will be kept at your home location when not in use.
About You
If you have proven experience in delivering outstanding customer service, and strong problem-solving skills then we want to hear from you.
Once trained you will be expected to work independently, walking long distances daily, which requires high level of self-motivation. Our Water Operations Leakage team includes colleagues who have not previously worked in the water industry. A positive attitude and adaptable skill set are essential for this role.
We are seeking hard-working, flexible, and technically minded individuals who would like a role that offers variety and the opportunity to work outdoors.
You be competent with the use of mobile technology including smart phones/tablet and demonstrate a passion for engaging with customers.
You will need a full UK manual driving licence to enable you to complete this role.
Here at Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment youll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
Please note this role will require a DBS to be completed prior to employment.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our Values Are
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
Previous Next
Colleague Benefits
Were the great company we are because of you our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
LNKD1_UKTJ
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025