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Description
About The Role
Customer Leakage Technician
Working hours 37 hours per week (flexible working arrangements will be considered)
Permanent
Salary £27,833 - £32,745 (depending On Experience)
Location Wearside/Weardale areas
About The Role
Weve amazing opportunity to come and join our team of leakage technicians who are responsible for identifying and locating leaks on our water mains and service pipes using advanced detection techniques, including mobile technology.
As a Leakage Technician your role is crucial to maintaining our customers water supply. Youll be responsible for conducting a range of leak detection activities to resolve issues promptly. You will whilst provide an exceptional service to our customers, explaining findings and solutions.
We will provide you with training and support to develop in this role. You will also receive a fully equipped van to respond quickly when our analysts identify potential leakage issues across our region. You will be required to work productively and accurately against set targets. At times you will provide face to face leakage assistance to our customers, managing their expectations in line with our policies, procedures, and operational requirements.
This role i
s both a reactive and proactive role. Youll assist with planned leakage surveys whilst responding to urgent leak detection needs. As you develop your skills daily, youll use techniques like sounding, correlating, and noise logging to accurately identify hidden water leaks in our network. Your expertise will play a key role in maintaining our water supply to ensure minimal disruption for our customers.
We prioritise keeping water flowing and minimising waste, so our leakage technicians are active in all weather conditions and locations, from city centres to rural locations. Water is a 24/7 business, which means you will participate in an emergency standby rota to support the wider distribute network.
Please note, this role comes with a van and fuel card for business use only and the van will be kept at your home location when not in use.
About You
If you have proven experience in delivering outstanding customer service, and strong problem-solving skills then we want to hear from you.
Once trained you will be expected to work independently, walking long distances daily, which requires high level of self-motivation. Our Water Operations Leakage team includes colleagues who have not previously worked in the water industry. A positive attitude and adaptable skill set are essential for this role.
We are seeking hard-working, flexible, and technically minded individuals who would like a role that offers variety and the opportunity to work outdoors.
You be competent with the use of mobile technology including smart phones/tablet and demonstrate a passion for engaging with customers.
You will need a full UK manual driving licence to enable you to complete this role.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About Us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer were committed to having a diverse community represented across our business.
Were aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
Please Note:
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment youll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
Please note this role will require a DBS to be completed prior to employment.
NWG At a Glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
Were a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our Tap Into benefits include:
Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Years Eve. Theres also the option to buy or sell holidays.
Company pension scheme, where well double match your contributions up to an employer contribution of 10%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning Living Well wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development we offer a range of development opportunities, can support you through an interest free qualification loan and well even pay for any relevant professional body subscription.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our Values Are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
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Colleague Benefits
Were the great company we are because of you our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
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Customer Leakage Technician | NWG (Northumbrian Water Group) | Hunt UK Visa Sponsors
