Customer Liaison Officer

Overview

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Role Purpose

Responsible for Customer Liaison and on-site recovery of Spirit product to contractual requirement. Assist the Team Leader in directing Spirit resource to deliver the most cost effective corrective action to delivered produc

Customer Liaison Officer

This Opportunity, Based At Our Broughton Site Offers

• 37 hour working week double day shift (Night Shift if required)
• Shift premiums up to 33%, where applicable
• Overtime at time and a half, where applicable
• 33 days holiday per year, rising with service
• Annual Bonus related to company performance
• Defined contribution pension scheme (default contributions; 4% employee and 8% employer)
• Virtual GP Service 365 days per year
• Employee Assistance Program
• A wide range of flexible benefits
• Death in service payment (default 4 times basic salary)
• Professional development and growth
  
  

Responsibilities

• Assist the Customer Liaison Team Leader in supporting Airbus Broughton technical customer interface activity. Deputise when required.
• Provide product and customer interface familiarisation with all onsite Spirit staff
• Effectively escalate issues to provide visibility to Team Leader/Senior Management.
• Support the corrective action required to recover compliance of Spirit delivered product.
• Provide a record of corrective actions & related recovery product.
• Responsible for ensuring product integrity, providing corrective action recommendations and ensuring corrective action is effectively implemented to the satisfaction of the customer.
• Analyse and recommend solutions to complex manufacturing problems to avoid unnecessary removal of non conforming product.
• Ensure that all repairs are carried out in line with agreed customer expectations and within Spirit contractual limitations.
• Effectively liaise with the customer to provide effective solutions to problems.
• Co-ordinate non-conformance activity, raise Q Pulse Occurrences and Concessions where required.
• Assist with compilation of Metrics to monitor Snag reduction.
• Produce detailed presentations of non-conformance to assist close out at Prestwick.
• Support with Root Cause Corrective Actions and Quick Reaction Quality Control.
  
  

Qualifications

Knowledge, Skills and Experience

• HND in an appropriate engineering discipline
• 5 years product knowledge
• Ability to work on own initiative
• Customer driven with the ability to grow and develop relationships
• Commercial awareness
• Analytical, questioning approach to problem solving
  
  

Decision Making Authority

• Decide on liability wrt quality/technical issues to be confirmed/approved by Team leader
• Prioritise work load with the customer.
• Deputise for Customer Liaison Team Leader when required.
  
  

Closing Date; Friday, 26th September at 12pm

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, colour, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.