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About Diageo
Diageo is the world’s leading premium drinks company, home to iconic brands in spirits and beer. Our Customer Service Centre in the Isle of Ireland (IOI) is a Centre of Excellence, committed to delivering exceptional service.
Role Summary
As a Customer Onboarding Administrator, you will manage the end-to-end onboarding process for new customers across On-Trade, Take Home Trade, and Route to Market channels. Your work ensures compliance with internal policies, anti-money laundering (AML) standards, and regulatory requirements while providing a seamless experience for our customers.
Key Responsibilities
- Oversee and complete customer onboarding in line with AML and internal compliance policies.
- Maintain accurate customer master data records.
- Ensure adherence to CARM (Control Assurance and Risk Management) standards.
- Collaborate across Commercial, Supply, and Global Business Operations teams.
- Track and deliver against KPIs, SLAs, and onboarding timelines.
- Manage documentation follow-up and ensure timely submissions.
- Keep onboarding materials up to date, reflecting policy or legal changes.
- Champion AML compliance and data integrity for Diageo Ireland.
- Lead each onboarding case with a professional, customer-first mindset.
- Contribute to continuous improvement and team capability growth.
Key Skills & Experience
- Strong customer focus with commercial awareness.
- Excellent communication and stakeholder management skills.
- High attention to detail and data accuracy.
- Resilient, proactive, and able to work in a fast-paced environment.
- Proficiency in Microsoft Office; experience with SAP, Salesforce, or DocuSign is a plus.
- Previous AML or customer onboarding experience (6+ months preferred).
- Minimum of 5 GCSEs/O Levels (including Maths & English) or equivalent.
Leadership Behaviours
- Deliver consistently high performance.
- Act with authenticity and integrity.
- Show curiosity, adaptability, and a drive for growth.
As a temporary contractor, you'll be employed by our Managed Service Provider, Magnit Global, who manage most of our temporary contract hiring, you will not be employed by Diageo 
