Customer Order Specialist

Customer Order Specialist

12 Month FTC

Theale/Home

We are seeking a Customer Order Specialist to be the first point of contact for 3rd party customers (non-Anchor Tenants) and drive the seamless processing of applications and service requests. This role ensures the fastest time to revenue while supporting internal teams to deliver best-in-class services.

Key Responsibilities:

• Manage incoming 3rd party applications and service requests, ensuring accurate validation, acceptance, or rejection against scope and budget.
• Serve as the first point of contact for customers, providing status updates and building strong, lasting relationships.
• Support Customer Order Analysts by processing Anchor Tenant demand into systems.
• Produce, update, and distribute progress reports and status updates to stakeholders.
• Coordinate change requests, ensuring alignment with scope, budgets, and forecasts.
• Maintain and manage accurate data in systems, ensuring a central, holistic view of all projects.
• Collaborate with internal teams to continuously improve processes and practices.

The successful Customer Order Specialist will have:

• Experience in data management, programme support, and managing demanding customers.
• Telecoms industry experience preferred.
• Skilled in process creation and continuous improvement initiatives.
• Educated to A-level; degree in Technical, Numerical, or Communications discipline preferred.
• Intermediate Excel and MS Office skills.
• Strong attention to detail, accuracy, and ability to work independently.
• Excellent communicator and team player, able to meet deadlines.

To apply for the Customer Order Specialist please send your CV to caroline.kennedy@projectpeople.com