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St James was established in 1996, originally as a joint venture between the Berkeley Group and Thames Water. A wholly owned subsidiary of Berkeley Group since 2007, the company has established a reputation as a design conscious developer regenerating brownfield sites and transforming them into attractive developments, whose design not only creates desirable places to live but also has a positive impact on the immediate area.
We are looking for a Customer Relations Coordinator to join our high performing team, based at our White City development. Set within eight acres of parks and gardens, surrounded by world-class retail, entertainment, education, and culture. White City Living is in the heart of west London with over 2,500 homes. Adjacent to two Zone 2 Tube stations and less than 15 minutes from the West End.
The role
- Focus on managing the customer-relation teams admin processes to ensure all information is up to date.
- Manage gifting for buyers, any deliveries and stock checks.
- Provide a customer-relation and PR function in conjunction with the Customer Relations Manager.
- Provide a superior level of service, support and guidance to the customer.
- Prepare and collate information for the customer on new developments allocated.
- Make arrangements for customer meetings on site, to inspect the properties prior to handover and in accordance with company health and safety regulations.
- Manage customers’ expectations in respect of product, specification, warranties and particularly the construction process.
- Implement customers’ requirements promptly and efficiently and deliver timely, reliable information and updates to the satisfaction of the customer and the company, including key construction stage and target completion advice.
- Liaise with Head of Customer Relations, Site Managers and Construction Managers regarding customer queries and to co-ordinate and maintain consistency, reliability and efficiency of communications to the customer.
- Ensure customer’s expectations, in accordance with sales materials, are delivered and company’s interests and reputation are maintained and enhanced.
- Approach challenges with a positive resolve.
- Show passion for making a difference to our customers.
- Build trusted relationships through clear communication.
- Work collaboratively with colleagues, be straight-forward and open.
- Invest in own and others’ learning and development.
- Inquisitive, share new ideas with colleagues and embrace change.
- Deliver a stretching workload, get the details right first time.
- Use information to make effective and safe business decisions.
- Taking ownership of any other actions determined by the Head of Department.
- Drafting formal communication using various software tools.
- Using tech tools to run reports and provide customer updates regularly.
Experience required
- Experience in the residential sector either for a developer, contractor or housing association, estate agency or administration background.
- Experience working within a Customer Service position, delivering above and beyond.
- Experience in using platforms such as InDesign, Photoshop and Illustrator or similar would be advantageous.
- Language skills in Thai, Turkish or Mandarin desirable but not essential.
Due to the nature of this role, you will be based on site 5 days a week.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
