Customer Relations Manager

Customer Relationship Manager- a chance to learn and develop key account relationship skills - a path to Sales, Account Management or Customer Success.

About us:

Benchmark Mineral Intelligence (Benchmark) is the world’s leading IOSCO-regulated price reporting agency (PRA), proprietary data provider, and market intelligence publisher for the lithium-ion battery to electric vehicle (EV) supply chain.

At Benchmark, we set the lithium industry’s agenda and benchmark its pricing. Our series of price assessments and data methodologies allow us to collect our proprietary data at source, creating data that is relied upon by the markets to make the multi-billion-dollar investment decisions that are driving the energy storage revolution.

Benchmark’s tireless and methodical data collection, coupled with in-house expert analysis, makes us unique in the 21st-century publishing space and the world’s most trusted energy transformation service.

As a result, our services are relied upon by major actors in the EV supply chain, we have testified to the US Senate multiple times and advised The White House, The Pentagon, and major government agencies around the world.

Purpose:

You will be tasked with supporting the strategic senior account managers in the growth and management of their book of business, focusing on, but not limited to, onboarding new users, setting meetings and, responding to customer requests and supporting the EMEA Strategic Account Managers with their renewals.

The role is focused on the highest level of customer satisfaction, as well as supporting the business’ strategic growth and renewal plans. It requires the ability to proactively reach out to customers and we are looking for confident people with a high level of client facing skills.

Responsibilities:

• Coordinate with the senior account managers to assist with their strategies of growth on their books of business in line with the responsibilities listed above under purpose.
• Engage with customers as required, understanding their changing needs, and proposing effective solutions employing our range of cutting-edge products and services.
• Where interacting with The Senior Account managers accounts, effectively pass over Cross-sell/upsell opportunities where they exist using a MEDDIC Sales methodology
• Manage and maintain customer interactions daily and effectively within the CRM
• Feedback market information to the Product Managers, reflecting this in your feedback to the senior team.
• Continually expand your knowledge and expertise around our product offer and keep up to date with sector developments along with your teams.
• Coordinate and follow up with internal stakeholders and prospects regularly using the company sales software and control systems, ensuring sales data is up to date each week.

Qualifications / Experience:

• Proven experience of providing high customer service ideally in a top-quality telesales or a consultative B2B sales environment.
• Attitude, structured working and a curiosity to learn are more important that experience, but we will look for people who have demonstrated the ability to be proactive in reaching out and talking with business customers.

Personal Characteristics:

• Good communication, both verbal and written, with experience in speaking to all levels of large-scale organisations up to Executive level.
• Curious, with a strong desire to fully understand the problems our clients face so that you can help them find effective solutions.
• Ability to continually find improvement to systems/ processes and develop our L&D agenda.
• Ambitious and commercially driven, this role would suit someone looking to further develop into a senior sales professional.
• Ability to manage multiple deadlines, meeting the needs of internal and external stakeholders.
• Employing a flexible approach to working, as per the needs of the role.
• Good organisational skills and a proven ability to prioritise project work.
• People focussed, meeting with clients up to the Executive level to assist teams in achieving targets and KPIs.
• Ability to work well independently and as part of the wider Senior Commercial team.