Customer Relationship Support

Job summary:

Brook Green Supply are an independent B2B energy supply company. You will be working alongside a vastly experienced team who have operated in the energy industry for many years, providing a fantastic career opportunity for a determined, flexible, and driven individual, with personal development and progression aligned to the continued growth and success of the business.

As part of the Client Support team, you will be directly involved in guaranteeing a positive client experience and ensuring metering and billing data is accurate. Your role will involve varied tasks including responding to complex client queries, assisting with back office processes (billing, metering), and interacting with other industry participants.

This is a fantastic opportunity for an individual to learn something new and develop a career in the utilities industry. To support this, we will give you everything you need to develop your skill set and gain responsibility, with personal development and progression aligned to the continued growth and success of the business.

Essential functions of the job:

• Being the first point of contact for all Client communication which includes responding to a variety of account queries from Clients or their appointed broker via telephone or email
• Managing your individual workload on the CRM platform
• Liaising with internal Teams to resolve Client queries within the Service level agreements
• Keeping the Client informed of the query progress
• Effectively navigate through the Energy Databases to investigate queries;
• Processing of meter readings;
• Working on ad-hoc tasks (projects)

Skills and experience required:

• Previous experience working within the Energy Industry, ideally in Operations or a Customer Service focused position;
• Excellent verbal and written communication skills;
• Able to work within deadlines/SLAs
• Proactive approach to problem solving, idea creation and suggesting/driving change;
• Initiative to take on duties or tasks to further your learning;
• A fast learner and enthusiastic about learning new subjects and acquiring new skills;
• Comfortable working in a fast-paced, constantly evolving environment and able to quickly respond to changing business needs and demands;
• Able to prioritise and manage your own workload with minimal supervision and work within a Team.
• Computer literate with good knowledge of MS Excel;
• Strong attention to detail;

CFP Energy is committed to ensuring equal opportunities, fairness of treatment, dignity and respect, and the elimination of all forms of discrimination in the workplace for all employees/contractors and job applicants.