Customer Resolution Agent
Location
Nottingham, England, United Kingdom
Posted At
7/9/2025
Advertise with us by contacting: [email protected]
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Description
Salary: £26,950 - £30,855 per annum
Location: Nottingham
Hours: 35
Closing Date: 24/07/2025 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 16 days at 23:59 BST.
The Vacancy
The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong, but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.
“It’s great being able to help our customers, find resolutions. We are a supportive team and an uplifting environment - Colleague Quote
As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, can remain impartial then you could be our next Customer Resolution Agent! Apply today!
Skills
An existing knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. We would love to hear from you if you have the below qualities and experience:
To review the full Role Profile, please click on the document tab below
Previous applicants and colleagues re-applying will be reviewed at the manager’s discretion.
Please note that we are not currently offering visa sponsorship.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Generous annual
leave
Free healthcare
cash plan
Company social
events
Enhanced maternity, paternity and adoption leave and pay
Free training and development
Access to cycle to work and discounted bus pass schemes
Documents
Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadCustomer Resolution Agent - Role Profile - February 2024.docx - Download
Location: Nottingham
Hours: 35
Closing Date: 24/07/2025 23:59
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in 16 days at 23:59 BST.
The Vacancy
The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong, but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.
“It’s great being able to help our customers, find resolutions. We are a supportive team and an uplifting environment - Colleague Quote
As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is offered at all times and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, can remain impartial then you could be our next Customer Resolution Agent! Apply today!
Skills
An existing knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. We would love to hear from you if you have the below qualities and experience:
- Excellent communication skills
- Good attention to detail and analytical skills
- Experience in frontline customer roles
- Experience with complaint investigations
- An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults
To review the full Role Profile, please click on the document tab below
Previous applicants and colleagues re-applying will be reviewed at the manager’s discretion.
Please note that we are not currently offering visa sponsorship.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.
The Company
We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story to find out more about us.
Some Benefits
Wellbeing
plan
NCHA
pension
Free DBS
checks
£250 referral bonus
Generous annual
leave
Free healthcare
cash plan
Company social
events
Enhanced maternity, paternity and adoption leave and pay
Free training and development
Access to cycle to work and discounted bus pass schemes
Documents
Helping Our Customers - DownloadEquality Diversity and Inclusion Strategy - DownloadCustomer Resolution Agent - Role Profile - February 2024.docx - Download
Advertise with us by contacting: [email protected]
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