Customer Sales Agent

Company4C Group

LocationLondon, England, United Kingdom

Posted At3/4/2026

UK Visa Sponsorship Analytics

Occupation Type

Business sales executives

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Customer Sales Agent

The Westin London City, 60 Upper Thames Street, London (Central), London, EC4V 3AD

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JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 226 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A CUSTOMER SALES AGENT AT THE WESTIN LONDON CITY

What you'll be doing...

Reporting to the Customer Sales Manager, you can expect your working day to include the following:

Be proactive and anticipate guests needs, to ensure all correspondence in connection with reservations and deal with it accordingly.
To be fully conversant with the facilities, service, and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
To work in accordance with the rooms and rate strategy and ensure that all SOP comply with any revenue/finance audit.
Develop a good working relationship with all departments in the hotel.
To show willingness to take on additional responsibilities when necessary.
Support the Reservations office during any staffing shortfall by taking on additional tasks and projects.

What We Need From You

We hire mostly on personality & potential, but here are a few of our requirements...

To succeed in the role of Customer Sales Agent

, you will need the following qualities and skills:

Communication & interpersonal skills: a high standard of written and verbal English is essential, with the ability to build long-lasting relationships with clients and suppliers. As well as the ability to build strong relationships with leaders, peers, and associates in the hotel and wider Marriott network.
Enthusiastic, self-motivated person with excellent written and verbal communication skills and team spirit
Computer literacy and Opera PMS knowledge is essential
Take pride in what you do
A team player
Able to demonstrate excellent customer service
Marriott Operating systems knowledge is desirable, but not essential

What We Offer

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Flexible working (subject to role and probationary review)
Staff accommodation rates across UK (Marriott & 4C Group Hotels)
Free meals on duty (saving you £1000 per year)
Life Assurance Covers
Cycle to Work Scheme
Technology Scheme

Health Cash Plan (HSF)

Referral Bonus Scheme

Workplace pension scheme

Access to Employee Assistance Program (EAP) and Wellbeing Support

Eyecare vouchers

Private Medical Insurance

Continuous Learning & Development opportunities

Recognition Programme

Opportunity to attend Social events

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

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