Customer Security Awareness Agent

We're Hiring - Cyber Security Awareness Agent

Salary - Up to £24,000 (DOE)

Location - Basingstoke

Key Benefits{​{:}}

• Generous Holidays{​{:}} Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthd
a
• y Give Back{​{:}} Enjoy paid volunteering days to support causes you care ab
o
• ut Referral Rewards{​{:}} Benefit from our Refer a Friend scheme and earn money for bringing great talent to our
t
• eam Social Events{​{:}} Join in on regular social events and connect with your colleagues in a fun and relaxed enviro
n

ment About Us

{​{:}}Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the ind

ustry.Job Purpos

e{​{:}}This role is responsible for maintaining and supporting our Cyber Security Awareness suite of solutions. It involves providing direct customer support and service provisioning, as well as working closely with clients to manage their services through various channels, including email, our ticketing helpdesk, and video conferencing platforms such as Microsoft

Teams.Key Responsibiliti

e
• s{​{:}} Support our CSA products, colleagues and our c
u
• stomers Maintain a highly professional, first-class service and relationship, with customers at a
l
• l times Onboarding and delivery of services to new c
u
• stomers Manage the ongoing delivery of CSA solutions to existing customers with excellent customer servic
e
• levels Receive, prioritise and respond to customer
• tickets Provide a high level of accuracy and attention to customer data at
a

ll time Skills & Experien

c
• e{​{:}} Clear and confident communication skills across various tools such as email, ticketing, video conferencing and
t
• elephone Analytical and methodical problem-solvi
n

g
• skills An ability to articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal o
r
• written Able to show attention to detail and accurac
y

of work Good to h

a
• ve{​{:}} Knowledge of cyber security awareness threat
• landscape Knowledge of email systems an
d

rulesets Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear

from you.At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're her

e to help.Ready to make a real impact?