Customer Service Administrator

Company Description

Motivates.Inc ltd is a fun and welcoming company that strives to make everyone's lives better by offering a range of easy-to-use solutions for rewarding and gifting needs. We believe in treating our customers as if they are always first in line. As a Certified B Corporation, we take a responsible approach to growing personnel, productivity, products, and profits, acting as a positive force for our people, customers, community, and planet.

Role Description

This is a full-time hybrid role located in Shoreditch with some work from home possibilities. The Customer Service Administrator will

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• andle day-to-day tasks including responding to customer inquiries via phone, email, social media and review platforms.
• Order administration. Work with our sales team on order placements, account administrations and liaising with B2B clients directly on account queries.
• Resolving issues, ensuring customer satisfaction, and providing a high-quality customer experience
• working within SLA ans KPI agreements. Including order fulfilment, ticket resolution, satisfaction scores.
• Work in a fast paced, team orientated department with an eye for detail, efficiency and high standards.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Experience in enhancing Customer Experience and Communication skills
• Excellent written and verbal communication skills
• Ability to work independently and in a team in a hybrid environment
• Experience with CRM systems and customer service software is a pluS.