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Copyright © 2025
Copyright © 2025
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About the role
At NFU Mutual, our people and the service they deliver are at the heart of everything we do. We’re recruiting four Customer Service Administrators, known internally as Customer Service Advisers, to join our Financial Services Operations in Tiddington, supporting either Life Claims or Pension & Investment Payments.
In these roles, you’ll play a key part in helping our customers every day—whether that’s compassionately guiding families through bereavement claims, setting up pension or investment payments, issuing policy documents, or liaising with Independent Financial Advisers. You’ll manage a personal queue of cases, responding to calls and correspondence within agreed service levels.
We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on and as a Customer Service Adviser, you’ll ensure we continue to deliver this outstanding service, bringing your personality to the role and establishing long-term, effective relationships with our customers. We’re all about warm personalities, quality conversations and a customer-first attitude.
We’ll equip you with full, in-depth training—covering our systems, products lines, and detailed processes along with ongoing development and peer support. You’ll be office-based during an initial training period of around six months, after which you’ll benefit from up to 60% flexible working from home as you settle into your role.
There’s no need for prior financial services experience—if you’re emotionally resilient, numerate, confident on the phone, and have a talent for clear writing, you’ll thrive here. You’ll be joining a collaborative, supportive team that’s dedicated to helping you grow from day one.
About you
You’re someone who takes pride in attention to detail, putting the customer experience at the forefront, and delivers high-quality work. Whether you’ve gained experience in an office, retail, hospitality, or another customer-facing environment, what matters most is your positive attitude, willingness to learn and ability to build rapport with others.
You’ll bring confidence using IT systems, particularly Microsoft Office, along with strong written communication skills. You’re able to demonstrate your strong numeracy skills and are confident to be assessed on your maths skills at interview to ensure you’re set up for success. You’re eager and confident to pick up the phone, comfortable making outbound calls to customers, showing empathy and professionalism, especially when dealing with sensitive topics like bereavement.
Organisation comes naturally to you. You can manage your time effectively, work through daily tasks to meet agreed service levels, and adapt quickly when priorities shift. You enjoy being part of a team, value collaboration, and are open to learning new processes across the division as you grow in the role.
Key skills:
We’ll provide all the training and support you need. In return, we’re looking for people who are ready to make the most of a meaningful career opportunity and who are committed to doing the right thing for our customers.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits , including:
Working at NFU Mutual:
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Application closing date: 04/07/2025