Location: Lisburn
Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a
Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast-paced environments and is passionate about delivering exceptional service.
About The Role
In this role, you will be the primary point of contact for customers, ensuring a seamless order-to-delivery experience. You'll build and nurture long-term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.
Key responsibilities include:
- Managing customer enquiries and providing outstanding service
- Processing orders accurately and ensuring timely delivery
- Building strong customer relationships to drive satisfaction and retention
- Identifying opportunities for upselling and cross-selling
- Supporting sales teams to achieve and exceed account targets
- Collaborating with internal teams to streamline processes and improve workflows
- Maintaining accurate records using CRM and sales software such as Sage
Requirements
What We're Looking For
The successful candidate will demonstrate:
- Proven experience in customer service, account management, or sales support
- Strong proficiency with CRM systems and tools like Sage or Salesforce
- Excellent verbal and written communication skills
- A hands-on approach, with the ability to problem-solve and think proactively
- Ability to adapt to new technologies and contribute to process improvement
- A team-player mentality with the confidence to work independently
Desirable:
- Experience in distribution, logistics, or manufacturing industries
- Customer service or sales-related qualifications
- Familiarity with process automation tools
This role offers an excellent opportunity to grow your career in a supportive and collaborative environment while contributing to the success of a dynamic team.
Benefits
Salary: £25,500 - £32,500 per annum
Company wide Bonus
Hours: Full-time, 8am- 4.30pm Monday- Friday
